The Insights discipline helps empower Rioters’ decision-making to be more data-informed.
We’re an interdisciplinary group of scientists, consultants, and strategists from all sorts of backgrounds who join together to represent and advocate for gamers around the world.
We believe that illuminating the globally diverse experiences, behaviors, and needs of gamers is essential to Riot living up to our player-focused mission.
We’re a group united by our love of games, science, and helping others succeed.
The Role As an Insights Analyst on the Player Support team, you’ll report directly to the Insights Manager of Live Operations within Worldwide Publishing (WWP).
The main goals of Insights in Live Operations are to enhance the decision-making of leaders throughout the organization, guide and build strategic, operational and financial plans and improve processes and systems.
You will perform advanced data analysis using principles of operations management to influence and guide decisions on project prioritization, staffing, forecasting and Key Performance Indicators like support queue wait time, agent performance, player satisfaction and player churn.
You will work with multi-departmental decision makers and regional stakeholders to analyze product and business goals, identify opportunities to use player data more effectively, and present findings as they arise.
Responsibilities Aggregate and analyze petabytes of game and player data in preparation for deeper analysis and reporting Build dashboards that allow team members to track product performance and self-serve insights for decision-making Collaborate with researchers, data scientists, business intelligence analysts and data engineers to set up surveys and focus groups, determine test sizing/demographic and analyze key results to make strategic recommendations Determine the best set of metrics to measure operational performance Communicate strategic recommendations and product outcomes in front of business leaders and decision makers Required Qualifications Bachelor’s degree in Statistics, Economics, Engineering, Computer Science, Applied Mathematics, Business Administration, or a related discipline Professional experience with data analysis or data visualizations Professional experience in project-based work, involving collaborating with other team members or working with a client Proficient in SQL and Tableau Desired Qualifications Professional work experience in management consulting, business operations, strategy, consumer insights, or related experience Proficient in Google Analytics and Python For this role, you’ll find success through craft expertise, a collaborative spirit, and choices that focus on your fellow Rioters, who are the customers of your work.
Being a dedicated fan of games is not necessary for this position!
Don’t forget to include a resume and cover letter.
We receive a lot of applications, but we’ll notice a fun, well-written intro that shows us you take play seriously.
Our Perks Riot has a focus on work/life balance, shown by our open paid time off policy, in addition to other perks such as flexible work schedules.
We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner and children, and a 401k with company match.
Check out our benefits pages for more information.
Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner’s Code and Community Code .
Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work.
We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect.
We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming .
It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc.
Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant’s criminal history.