As the IT Desktop Support Specialist, you will be responsible for maintaining user uptime and improving computing experiences through effective problem identification and resolution.
You will also be responsible for providing exceptional customer service.
You will receive phone calls, as well as emails indicating a user support request, and you will identify and resolve issues.
You will be responsible for administration and internal support of the Company?s PCs, Thin Client Devices, network printers, local printers,servers, phones, copiers and related equipment.
The requests may involve working with other resources and vendors to deliver effective support services.JOB REQUIREMENTSAs a Desktop Support Specialist, you will work with a good deal of Citrix XenDesktop, Microsoft desktop & server systems, Active Directory and Exchange technology.You must have strong troubleshooting and support skills.
Stellar communication and customer service skills are essential for this role.
You must have the technical skillsnecessary to support, troubleshoot, and set up client networks and equipment.
We are seeking a highly motivated professional who is eager to grow, learn, and gain new skills.Qualified candidates are highly organized and have superior analytical problem solving abilities.
Ideal candidates are team-oriented, customer-focused, positive, and committed to excellence.
You must be able to work with key personnel across multiple departments to build a shared vision for solutions, and you must possess the ability to learn new technologies quickly.Additional requirements of the IT Desktop Support Specialist role include:Associates or bachelor?s degree, or equivalent combination of training and experience5 7 years of Technical Support experiencePrevious Server Administration and Desktop Support experience, preferredOperating System experience in the following:Citrix Presentation Server 6.5, Windows 7/8, Server 2003, 2008, 2012, SQL 2008 R2, Application Extender 6.5, Backup Exec 2010/2012, Mac OSXServer hardware experience with the followingDiagnostics, replacement/upgrades, monitoring, and RAID configurationIntermediate server administration skills with domain configuration and maintenanceWindows server components, including:Active Directory, Group Policy, SQL, & Exchange, RRASA+ /Network+ / Microsoft Certifications MCP & MCSA certifications, a plusShoreTel 14.2 Phone System requirementAdministrating phone systemProviding phone system support to all usersFor immediate consideration, please send your resume as an MS doc and place a follow call to Vivian in the Downtown L.A.
Bunker Hill Office.
AppleOne is proud to be an Equal Opportunity Employer.
Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.0-1 years