Service Director

Seeking creative minds for the future of gastronomy, helping to develop and establish new standards, acting as a model for the future.  Michelin experience is a plus.    

From the creative mind of an award-winning, 2-michelin star chef, comes a new, immersive restaurant experience.   A holistic brand and concept with initiatives based in gastronomy, hospitality, art, design, and sound.

SUMMARY OF POSITION:
Under the direction of the supervisors, perform assigned responsibilities necessary for the timely service of our
guests and to the profitable and efficient operations of Meteora. Handling all the workings of the restaurant
with the goal of setting the restaurant up for success by driving revenue and keeping attrition low.

RESPONSIBILITY AND SPAN OF AUTHORITY:
FINANCIAL
1) REVENUE
– In accordance with budget, manage to target revenue goals by creative strategy in the reservation
platform
– In accordance with established budget, responsible to communicate & manage FOH labor departments
of their budgetary goals
2) LABOR
– Meet labor budget goals– monitor and audit in times/out times, job codes for payroll
– Reconcile and audit tip pool, calculations and daily recording
– Reconcile cash received and cash tips with POS reporting, preparing cash for weekly bank deposits
– Submit employee time keeping and approvals on punch in/out corrections to payroll
3) BEVERAGE
– Maximize and meet targeted revenue goals for all beverage categories; wine, liquor, cocktails, N/A
beverage
– Review weekly beverage pmix to formulate sales strategies for the FOH team and make
recommendations on product rotation, purchasing and pricing for all beverages
– Coordinate beverage education for FOH staff
– Meet targeted COG’s for beverage program
– Verify coding of invoices to appropriate account through Plate IQ and submit to accounting
4) SALES AND REPORTING
– Track covers, ensuring OpenTable and the POS are reconciled
– Ensure prepays are executed and processed properly
– Oversee OpenTable and assist with POS maintenance

HUMAN RESOURCES AND ADMINISTRATION
– Place recruitment ads
– Conduct new employee interviews and coaching sessions, ensuring that the FOH management team is
practicing leadership within Meteora Pillars

– Ensure submittal of all onboarding paperwork for new hires, changes to employment statuses and
terminations
– Develop and revise “POSITION PROFILES” with management team for all team members
OPERATIONS
1. General
– Ensure the Compilation of materials needed for service. This includes; menu changes, list of VIP guests,
floor plan, menu matrix, allergy matrix, and other notes. Plan for the services in coordination with the
rest of the management team
– Review applicable BEO functions sheets in coordination with the rest of the management team,
overseeing the events team
– Attend & lead leadership meetings
2. Service
– Orate pre-shift and FOH staff service meetings with educational topics
– Within the service guidelines as set by Meteora, execute the sequence of service
– Team player striving for the best every day on behalf of the team & guests
– Be a leader for the FOH, stepping in whenever necessary as the senior member
– Create systems and procedures for all aspects of service
– Responsible for the overall training and performance of the FOH team, assisting the Chef with BOH
when appropriate
3. Facility Management
– Conduct thorough weekly property walk-through, schedule any noted repairs needed
– Approval and delegate to relevant department managers any maintenance issues
– Verify monthly service and cleaning visits are occurring
– Ensure timely invoice submission for services
GUEST RELATIONS AND RESERVATIONS
1. Manage Reservation, Marketing & Public Relations
– Meet weekly reservation goals and cover counts through creative strategy
– Manage all communication as it relates to reservation policies and procedures
– Work closely with the Maître d’ to ensure that reservation books are maximized for both flow of
service and profitability of the restaurant, touching tables and cultivating positive guest relationships
– Evaluate and implement best practices regarding phone operations ie: scripts for calls, pre-pay forms,
gift certificates, etc.
– Block and open reservation slots whilst managing thresholds to maximize the covers in OT in an
efficient and profitable manner
– Manage our OT profile, including participation in special promotions ie. Mother’s Day, New Years’,
special events
– Ensure digital marketing is executed well both aesthetically, grammatically & systematically.
2. Guest Relations
– Oversee the proper management of guest correspondence via email and phone ensuring responses are
timely to reservation and special requests
– Responsible for guest follow up – manage communication via Yelp, OT, Trip Advisor and other feedback
sites in coordination with the management team
EXPECTED BEHAVIORS
1. Model the values of the company while continually striving to infuse their meaning and impact into all
aspects of your role with poise & polish

2. Represent us professionally through your personal appearance, communication, and respect for others
3. Demonstrate ownership of responsibilities with focus, determination, and attention to detail
4. Elevate the guest experience at every opportunity, creating those opportunities
5. Act with integrity
6. Demonstrate an attitude of teamwork by working collaboratively with peers to identify positive solutions to
problems or issues
7. Be open and receptive to changing needs and priorities
8. Take responsibility for maintaining a clean, neat, and orderly work environment. Use equipment, supplies,
and other materials with a focused effort to reduce waste
9. Welcome suggestions and new ideas as an opportunity to learn and grow
10. Anticipate and respond to owner, partner, colleague, employee, & guest needs in a respectful and timely
manner
11. Strive to establish standards we hope will have an impact on the industry

More detail about METEORA, please visit https://culinaryagents.com/entities/392954-meteora

Related Post