Program Manager

SUMMARY

Supervises and coordinates activities of human social service agency staff and students of school of social work by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Other duties may be assigned.

Assigns caseloads and related duties; coordinates activities of staff in providing case management services to assist consumers with on-going problems as well as emergency crisis intervention.

Assists agency staff members through individual and/or group planning meetings in analyzing case problems to facilitate service delivery activity.

Reviews case records and evaluates performance of staff members and recommends indicated action.

Participates in developing and implementing agency administrative policy.

Interfaces with consumers individually or in groups on planned basis and in emergencies.

Trains new employees in areas such as agency policy, department procedures, and agency or government regulations.

Provides in-service training for appropriate staff in areas such as new policies, procedures and regulations.

Represents agency in community or in inter-agency activities.

Conducts or directs staff development programs.

Assists in the identification of vendors and appropriate providers of service and monitors facility liaison contacts.

Prepares and/or supervises the preparation of statistical narrative reports.

Maintains and cultivates effective working relationships with vendors, primary and secondary consumers, staff and management.

May act as Department Director in his/her absence.

SUPERVISORY RESPONSIBILITIES

Directly supervises 12-20 employees, depending on the unit.

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION and/or EXPERIENCE

Master’s degree (M.

A.) or equivalent; five years related experience and/or training; or equivalent combination of education and experience.

Job Type: Full-time

Pay: $59,130.00
– $79,241.00 per year

Benefits:
401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance
Schedule:
8 hour shift
COVID-19 considerations:
Temperature check before entering the premises, Covid-19 testing required, staff must wear mask while on premises, common surfaces sanitized.

Education:
Master’s (Required)
Work Location:
One location
Work Remotely:
No

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