ADP is hiring a Process Design and Improvement Manager.
This role is responsible for identifying, documenting, and improving business processes to improve service metrics such as unit of work/productivity, client experience/effort, associate experience/effort, cost, and case closure time.
Stakeholder approval or buy-in is required to ensure improvements align and comply with business goals, policies, and governance.ADP is hiring a Process Design and Improvement Manager.
This role is responsible for identifying, documenting, and improving business processes to improve service metrics such as unit of work/productivity, client experience/effort, associate experience/effort, cost, and case closure time.
Stakeholder approval or buy-in is required to ensure improvements align and comply with business goals, policies, and governance.Responsibilities: Conducts independent analysis to understand and prioritize improvement needs within the client-facing service teams Creates an input/output process for evaluating new and ongoing documentation and improvement initiatives Designs or improves processes that improve service metrics such as productivity, associate experience, client experience/effort, case closure time, controls, and reporting Documents and improves existing policies, processes, and procedures, includes talk tracks, written responses, or scripts (phone, email, live chat) as needed Collaborates with business teams to develop and govern internal change processes Prepares presentation materials to support project initiatives and solicit feedbackInteractions/Interpersonal Skills: Strong interpersonal capabilities for the exchange of complex information with awareness of the intended audience and participants
– service associates, team leaders, management, legal, compliance, and security professionals Able to work independently and leading/within a team High-energy, self-starterSpecific Skill / Experiences: Experience in business process management and/or improvements or transformation with demonstrated achievements Excel and Microsoft PowerPoint proficiency in creating compelling presentations (including charts, tables, graphs) to translate analytic findings to an executive audience Strong quantitative, analytical, benchmarking and statistical skills required Strong problem-solving and critical thinking skills Creative thinker, able to identify options not previously considered and turn vision into execution Passion for transformation and continuous improvement Available for quarterly domestic travel, as neededQualifications required: Degree in industrial engineering, computer science or relevant field 3 years’ experience focused on business process management, business improvements, or transformation initiatives with demonstrated achievements Excellent oral and written communication skills and command of the English language and grammar (a writing sample or process will be collected)Preferred Qualifications: Certification in Six Sigma or other effective methodologyLISERVICELI-141558363_EU1Explore our COVID-19 page to understand how ADP is approaching safety, travel, the hiring interview process, and more.Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve.
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