About JLL -We’re JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!THE ROLEThe Markets Operations Manager, Los Angeles, reports to the Director of Operations, Southwest Region. The position serves as a business partner to the local market business and is responsible for managing operations for JLL’s five Los Angeles based corporate offices. The role provides a unique opportunity with exposure to all aspects of the business in an emerging fast-paced market with high visibility.RESPONSIBILITIESBusiness growth* Partner with regional and local market leadership to implement growth strategies, including support of all recruitment pursuits and transition/onboarding activities* Develop a business development mindset amongst all business support teams* Work with Brokerage leadership and business support teams to continually improve the sales process (i.e. training, tools, deliverables, etc.)* Work with local market business leads to establish an organizational culture of trust and teamworkFinancial management* Partner with Finance to develop and manage annual budget* Work with Finance to oversee monthly and quarterly assessments and forecasts of organization’s financial performance against budget, financial and operational goals* Work with Finance to ensure complete, accurate and timely documentation and updates for all closed transaction processing, WIP, forecasting as needed, broker deficits, broker expenses in accordance with Firm, region and or local market specific policies, and broker business plans prepared per National requirements* Review and approve broker commissions* Ensure AR over 60 days are below 25% via monthly AR review* Monitor achievement of Plan AGM and PGOI% as a minimum* Monitor OAO as stated in the Plan* Ensure direct reports are accurately recording hours per week in PS* Manage third party vendor selection and contracts as neededEmployee management* Develop and manage a high performing administrative team to support the business and increase productivity* Work with administrative support team to create performance agreements which align with business objectives, clearly outline expectations and with measurable results* Identify learning opportunities and provide training as needed* Develop retention and recognition program for high value talent* Manage recruiting, hiring and on-boarding processes* Manage marginal performersOrganizational effectiveness* Collaborate with all regional and local business support units (i.e. Marketing, Research, Human Resources/Recruitment, Finance, Legal, Facilities and Technology) as needed to complete projects/tasks* Develop and update local market operating policies to ensure consistency, fairness and governance* Participate in National and Peer Group Markets Operations calls and meetings; develop action plans, implement best practices and share information as neededEXPERIENCE AND QUALIFICATIONS* Minimum 5 years prior management experience, prior business operations experience in brokerage industry a plus* Bachelor’s degree in Business Administration, Finance or equivalent preferred* Strong background and work experience in Finance, P&L/budget oversight* Demonstrated leadership and a collaborative management style* Strong business acumen to understand/provide context for decisions; able to look at situations from several points of view; able to challenge decisions as appropriate; persuasive with details and facts* Excellent interpersonal skills with strong internal and external customer service orientation* Proven experience building high performance teams and people management* Excellent project management ability* Strong analytical/problem solving ability* Must be able to delegate effectively, be organized, resourceful, flexible, task-oriented/driven to closure and ability to succeed under pressure* Demonstrated commitment to high professional ethical standards and high comfort level working in a diverse environment* Excellent communication skills both verbal and written* Excellent technology ability and proficiency across multiple various technology platforms and applications. Proficiency in MS Outlook, Word, Excel, PowerPoint#LIWhat you can expect from usWe succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.We can’t wait to see where your ambitions take you at JLL. Apply today!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at Accommodation.Reques@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.