Job Snapshot
Why We’re Here
We believe heartfelt, human connections make people’s lives better.
Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected.
He initiated a new boutique hotel standard and environment where people could connect, from the heart.
That was the goal then, and it is still our purpose today.
Your work here has meaning.
You’re here to improve the lives of coworkers, guests, owners, communities, and together we make that happen.
It’s what drives all that we do.
Every day you can improve lives in your own, unique way and you can expect the same in return.
It all starts with you.
How We’re Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you.
The lively, rebellious, genuine you
– with your diverse background, talents, experiences, and plucky personality
– is fully welcome, and celebrated here.
Because we know that when people can be themselves at work, they shine.
That’s what we seek out and celebrate.
It’s people of all kinds who share a knack for creativity and self-leadership.
People who don’t need to be told what to do to get things done.
People who have an innate passion for making others’ lives better.
It adds up to a work environment that’s a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional.
Guests feel it; you’ll feel it too.
What You’ll Do
Kimpton’s Manager in Training (MIT) program will not only allow you to apply and develop your management and leadership skills, but will also be uniquely designed to match your specific career goals in the hospitality industry.
The program offers an opportunity to develop a strong foundation in operational knowledge and experience leadership positions to help prepare you for junior management positions with Kimpton.
At the end of the program, you’ll be proficient and equipped with leadership skills to lead, coach, and encourage a team to not only exceed guest expectations but also grow and develop!
Some of your responsibilities include:
Attend trainings each month from the different disciplines in hotel and restaurant management, called “Lunch and Learns”.
Attend additional training classes each month as part of Kimpton University.
Participate in all city volunteer activities and at least one Kimpton Group.
Train in all departments and shadow/experience various positions.
We all wear multiple hats here at Kimpton.
You may need to take on responsibilities outside of this job description at times, as we all do.
As a Guest Service Agent:
Responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service.
Review arrivals, noting special requests, blocking rooms as needed.
Answer phone calls promptly and knowledgeably, always ensuring complete and accurate information.
Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
Conduct pre-assignment of hotel rooms, which includes VIPs, repeat guests, all packages, and any special requests.
Ensure credit policies are followed.
Submit all lost found articles accompanied by a lost found report.
Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
What You Bring
Bachelor’s or Master’s degree in Tourism Management, Hospitality Administration, Business Administration, or relevant discipline is preferred but not required.
Experience in hospitality, service, or customer-facing role with some leadership experience is preferred.
Able to work on rotating shifts (including overnight) and be flexible in terms of schedule.
Excellent attention to detail and are a self starter.
Excellent communication skills, are eager to learn and grow, have a can-do attitude, and have an affinity for hospitality.
Differences make a difference.
We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests.
With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people.
That includes different personalities, lifestyles, work styles, education, and experience.
We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders.
For our complete EEO policy click here.
Be Yourself.
Lead Yourself.
Make it Count.