As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!Job SummaryTechnical subject matter expert (SME) for the Learning Management System (LMS) online training platform. Manages assignments and completion tracking of mandatory and elective learning initiatives for all employees and contractors. Responsible for reports for Compliance, HR, and Learning & Development (domestic), HR and Legal leaders. Pro-actively leads and shapes requirements gathering discussions and education decisions for newly hired and transitioning employees, based on technical knowledge, LMS experience and analytical skills. Leverages project management skills and technical experience to evaluate system options and LMS vendor capabilities to meet functional requirements. Leads troubleshooting and independent problem solving of complex technical issues within the LMS. Balance completion of instructional design projects for HR, Leadership Development and Legal work streams by owning responsibilities for curriculum design, publication and course maintenance of all instructor-led, and online training for Conifer Health SolutionsEssential Duties And ResponsibilitiesInclude the following. Others may be assigned.Conducts complex root-cause analysis on employee/contractor LMS access and/or data issues; resolves or proposes solutions. Documents and analyzes business rules and identifies process improvements. Leads or manages projects related to the implementation and maintenance of LMS system changes, upgrades, or conversions. Contribute to the technical coordination and integration of HRMS data and systems supporting the LMS.Documents customer requirements and serves as lead liaison between customers and technical support personnel. Develops and maintains LMS support process documentation for various course assignments and creation of job function processes. Manages students, student groups and assists administrators at a company-wide level. Collaborates with Learning and Development, HR and Legal leaders to ensure customer needs are met in the most efficient and cost effective manner. Creates learning events, assignments and reports at the enterprise level. Participates in or facilitates LMS requirements discussions to solve business needs. Train users in related systems and processes by leading training and creating documentation to support/reinforce approved procedures. Overall responsibility for curriculum design, publication and course maintenance of all instructor-led, self-study and online training for leadership development, legal and HR for Conifer Health Solutions; effectively drive completion of Training Intakes and quality review of all deliverables.Create interactive, engaging learning events; promote development opportunities that increase design skills and utilization of technology.Participate in vendor management with pricing, contract negotiations, and assist with managing vendor relationships.QualificationsKNOWLEDGE, SKILLS, ABILITIESTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Three- to five years eLearning course authoring experience and mentor-level technical expertise required; must be able to demonstrate skills and coach Instructional Designers to:apply instructional design standards and adult learning theoryconduct needs assessments and consult on performance improvement solutions incorporate basic graphic design knowledge in the creation of multi-media SCORM-compliant instructional courseware, using tools such as video, Photoshop, Flash, Captivate, Articulate Storyline, Articulate Studio, HTLM5, and Flashincorporate design standards needed specifically for virtual (WebEx) and mobile deliveryDemonstrate business acumen: skills and vision to translate strategic directives into tactical initiatives; can translate concepts into content Customer-focus and decision-making: diplomatically manage diverse stakeholder needs, negotiating priorities and deadlines; build a network of resources; establish credible, trusting, consultative relationships with clientsStrong written, verbal and interpersonal communication skills, across all levels of audiences; establish strong peer relationships, demonstrate and promote teamwork Action oriented: work independently with strong personal initiative; manage personal design projects, team member projects and team development needs simultaneously, within established time framesChampion change and continuous improvement in technology and processes; seek diverse views and inspire innovationSignificant experience with course publication in Learning Management Systems and administration of SharePoint sitesExperience as a system support administrator for Learning Management System, or equivalent Business Analyst/IS experienceIndependent, logical thinker with advanced troubleshooting and analytical skills; ability to independently problem solve complex technical issues within the LMSKnowledge of web technologies and fundamental knowledge of e-learning authoring programsProven project management skillsExcellent professional communication skills through clearly written, concise and comprehensive documentationInitiative and discretion in accomplishing duties with minimum supervision Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.Education / ExperienceInclude minimum education, technical training, and/or experience preferred to perform the job.Minimum education: college degree required Previous 3-5 years’ experience leading a corporate Instructional Design team or as a Sr. Instructional Designer requiredRequired Certifications/LicensureInclude minimum certification required to perform the job.PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must be able to work in sitting position, use computer and answer telephoneAbility to travelIncludes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environmentsWORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Office Work EnvironmentHospital Work EnvironmentOtherApproximately 15% travel may be requiredJob: Conifer Health SolutionsPrimary Location: Frisco, TexasJob Type: Full-timeShift Type: Days