Administrative Resource Options (ARO) is a leading international outsourcing firm specializing in office services management.
We are a privately held, certified woman owned business and have a presence in 28 states nationwide as well as 4 provinces in Canada.
Our services include copy/print, mail and package handling, reception, printer/copier fleet management, and office supply management.
We offer a full complement of employee benefits including medical, dental, life and 401(k) with employer match.
We also offer some unique benefits such as paid time off for charity work (Charity Leave) and Donate for Life organ donor recognition.
We are celebrating our 25th year in business and planning for continued growth.
ARO is not a temp or staffing agency. This is a Full Time opportunity
Job Description
As an Operations Manager, you are responsible for managing all daily duties and projects related to the production of Copy, Print and Scanning jobs; mail services, faxing and MFD/Printer fleet management within a mid size, multi location law firm.
The Manager develops and supervises his or her staff by performing a multitude of responsibilities, including but not limited to, hiring, assignment, training, evaluation, discipline, termination, and salary and bonus administration.
This position reports to the Region Operations Manager.
Possesses skills and competencies to deliver minimum /basic contracted customer requirements (Document print/Copy/scan, document assembly and finishing).
Tasks and activities are defined and routine.
Must be process and detail oriented with a focus on high levels of customer service.
Qualifications
Able to demonstrate good levels of computer skills
Basic and intermediate use of MS Office, sufficient to maintain reporting in Excel ; web access knowledge and Internet skills
Experience in related work process within a law firm
Able to demonstrate ability to send and receive emails , find, open and save documents and files, perform data entry
Able to demonstrate ability to use internet explorer for web browsing , send documents to preconfigured printer
Able to demonstrate basic math skills (division, multiplication, percentages)
Sets up and operates automated collators, power paper cutter, stitchers, paper drill, and staplers.
Maintains inventory control and records of bindery supplies and materials
Able to demonstrate business maturity and professionalism
Point of contact to receive, review and electronically log customer jobs
Customer Service Skills
Desired Candidate Skills:
Operate basic Production Print equipment (High Speed printer, copier)
Scanning Documents
Problem solve basic issues to complete production , delivery, and output requirements
Experience in a Customer Service environment (minimum 1 year)
Post high school technology training or experience preferred
Bachelor Degree preferred
Additional Information
Company Overview
Every day ARO earns the trust of a diverse and progressive body of clients who recognize our strong commitment to:
Accessibility:
At ARO we believe that true accessibility comes with engagement.
We are constantly reaching out and traveling to client sites to make sure all bases are touched on.
Our Engaged Communication Commitment backs our work ethic.
Constant proactive communication and being readily available for clients and employees across the country is pivotal to our success.
Results:
With ARO your return on investment will not disappoint.
As an employee owned company, our resources go into our employees rather than into sprawling campuses or other overhead expenses that may not directly benefit you.
ARO’s core business is and always has been on-site facilities management and its close monitoring through a comprehensive reporting structure.
This assures you will experience palpable results in service quality as well as in ROI.
Ask about our No Risk Guarantee!
Objectivity:
Many of our competitors are publicly held software or hardware manufacturers and/or distributors.
They are quota-based and are held accountable to their investor’s interests.
At ARO our primary goal is customer service and relationships: we monitor clients’ changing requirements and long-term vision to drive proactive and cooperative solutions.
We engage our hardware, software and services partners proactively when a client needs it, not when a financial quarter is ending.