Description:
Field Services Security / Alarm Technician, Supervisor – Los Angeles, CA
· Full Benefits
· Medical
· Dental
· Vision
· 401K with a match
· 28 paid days off to start – including Holidays
· 5 different Flexible Spending account options
Join New Era’s growing team and experience a corporate culture that promotes personal and professional development. New Era Technology is a global IT integrator with 2,500+ employees delivering Collaboration, Cloud, Data Networking, Security, Large Venue, and Corporate AV and Managed Service Solutions to more than 9,000 customers. We are looking for team members to contribute to and deliver our mission to securely connect people, places, and information in a rapidly changing digital world. Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications. New Era Technology empowers businesses to embrace the future workplace. As customers shift their perspectives on where and how work happens, we are there to meet them with flexible, resilient, and productive solutions.
At this time we are not sponsoring any work visas.
Requirements:
The Field Services Security / Alarm Technician, Supervisor role includes a combination of local field service and regional/national installation, supervision, and QA Support. The Field Services Security / Alarm Technician, Supervisor provides support for New Era Technology project teams by completing work in the field at customer sites, acting as installers and supervisors to sub-contractors. The role is responsible for assuring all facets of field operations are executed safely and in the prescribed amount of time in accordance with the scope of work. The Field Services Security Supervisor has the opportunity to work on multiple projects for variety of clients and serves as the face of New Era Technology in the field.
PRIMARY DUTIES include but not limited to:
- Assist Field Services Manager to build and develop a team that is results oriented, highly motivated, empowered, and focused on continued improvement.
- Supervisor responsibilities include assisting with interviewing, hiring, and training employees, addressing complaints, and resolving problems.
- Build and maintain trusted relationships with customers, stakeholders and field technicians.
- Build alliances and partnerships with other vendors.
- Improve customer satisfaction/NPS scores.
- Ensure that all assigned work is completed safely and to industry specifications.
- Manage assigned projects and deliver in accordance with established objectives.
- Respond to questions and comments from internal and external customers and Vendors and provide them with assistance and support.
- Subject matter expert for national and international multi-site deployments.
- Provide timely status updates to customers.
- Identify and escalate situations requiring urgent attention.
- Review data to determine material and labor requirements for assigned customer.
- Consult with assigned customers, vendors, sales or other individuals to discuss and formulate estimates and resolve issues for assigned customer’s projects.
- Complete surveys & quality audits as needed.
COMPETENCIES:
- Ability to collaborate with all internal resources to ensure the highest levels of customer satisfaction are maintained
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Think of new ideas and original or creative ways to solve problems
- Exceptional customer service skills.
- Intermediate MS Office computer skills, including Word, Excel and Outlook.
REQUIRED EDUCATION & EXPERIENCE REQUIRED:
- CCTV, Access Control, Intrusion Security Experience
- Access Control and Intrusion Certification from one of the major Manufacturers
- Minimum 5 years’ experience installing, programming, and troubleshooting CCTV, Access Control, and Intrusion alarm systems.
- Valid driver’s license
- Ability to lift and carry up to 50 pounds
- Ability to stoop, balance, stand, walk, sit, and climb and/or work on a ladder.
Additional Desirable Knowledge, Skills & Abilities:
- Experience supervising a team of 5-10 technicians.
- Experience working with sub-contractors
- In-depth experience with cabling infrastructure installation, termination, and testing to include but not limited to:
- Single/Multi mode fiber 50/62.5
- Copper Category 3, 5e, 6, shielded in both horizontal and backbone applications
- 18/2 twisted pair
- Floor mount/wall mount racks/cabinets
- Proper grounding applications
- Experience installing, troubleshooting, and servicing 2 or more of the following areas: POS, CCTV, video monitoring, security systems, computer, and low voltage cabling equipment
- Knowledge of high-speed circuits, routers, switches, and modems
- Knowledge of Cisco and Adtran high speed circuits, routers, and switches
- Ability to login to network equipment via a GUI or command line using PuTTY or similar terminal emulator
- Knowledge of IP subnetting
- Demonstrated ability to properly use basic hand tools, power tools, and testing tools for the installation and testing of voice and network equipment
- Knowledge and experience with the utilization of time tracking software
- Ability to effectively communicate, present information, and respond to managers, employees, customers, and vendors in an intelligent, clear, concise, professional, and grammatically correct manner.
PM21
PI188079902