Engineering Program Manager, Customer Engagement- Apple Media Services

Summary

Posted: Dec 6, 2021
Weekly Hours: 40
Role Number:200317383
The Apple Media Services Engineering team is one of the most exciting examples of Apple’s long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books. And they do it on a massive scale, meeting Apple’s high expectations with high performance to deliver a huge variety of entertainment in over 35 languages to more than 150 countries. Apple Media Services Program Managers partner with engineers who build secure, end-to-end solutions. Thanks to Apple’s unique integration of hardware, software, and services, engineers and Program Managers partner to get behind a single unified vision. That vision always includes a deep commitment to strengthening Apple’s privacy policy, one of Apple’s core values. Although services are a bigger part of Apple’s business than ever before, these teams remain small, nimble, and cross-functional, offering greater exposure to the array of opportunities here.

Key Qualifications

  • Experience in software development project management
  • A proven track record in the successful delivery of customer engagement focussed projects
  • Strong technical proficiency
  • A clear track record of making a difference in the projects you drive
  • Naturally accountable and responsible
  • Self-starting, self-motivated, focused, and self-sufficient
  • Extraordinary communication and presentation skills (written and verbal) to all levels of an organization
  • Strong facilitation skills (requirements sessions, design meetings, progress and status meetings)
  • Experience working within a globally distributed team

Description

Drive and ship large cross-functional customer engagement focused projects and features. Lead all aspects across multiple concurrent projects including scope, risk, timelines and resource allocation. Take a role in improving how features are built and executed in the Apple Media Products organization. Own overall cross-functional schedules, including Apple Media Products development, other Apple groups (client teams, device teams, other business teams), and backend reporting systems. Collaborate with Product, Design, Engineering, QA, Legal, Finance, Privacy, Anti-Fraud, Business Operations and other organizations both inside and outside of Apple to develop and improve Apple Media Products’ suite of features.

Education & Experience

BS/BA Degree and/or MBA preferred

Additional Requirements

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