Job Description
Overview of the District Operations Manager-HOD
The District Operations Manager will lead a team of 15-20 Route Sales Representatives responsible for safely delivering bottled water, coffee, and tea to commercial and residential accounts.
This leader will foster a “safety first” culture through awareness, training and accountability.
This role must create a positive work environment through real-time observation and specific, constructive and actionable feedback.
Working with a sense of urgency will help ensure that operational plans are executed, performance and budget goals are achieved, and team members are kept informed to guarantee alignment on consistently and safely delivering a great customer experience.
Responsibilities
Drive customer satisfaction through real-time service oversight, flawless recovery, and daily coaching of Route Sales Representatives Champion safety by actively leading and demonstrating behaviors aligned to Primo Water North America’s Core Safety Principles Own execution and adherence to Primo Water North America’s standards for all branch processes related to customer service, order delivery, and inventory through cross-functional collaboration Support the personal and professional development of direct reports through performance objectives and coaching Conduct one-on-one meetings with RSRs to review sales activity results and establish corrective plans as needed Promote a positive employee experience through on-boarding, orientation, and employee engagement activities Drive Net Promoter Score and Customer Satisfaction within market through execution of high standards of service and professionalism in all customer interactions Responsible for maintaining staffing levels through talent acquisition, development, and retention Ensure all team members have the proper product loaded to meet daily delivery commitments Share best practices with peer team and leaders to drive productivity improvements and realize cost reductions Ensure financially sounds decisions to deliver financial plan for area of responsibility Serve as key part of the change network by actively leading direct reports through transformational business initiatives
Requirements
BA/ BS Degree strongly preferred Experience successfully managing multiple facilities and large teams (e.g.
20+ people) of service, operations, or logistics employees preferred Passion for working safely and demanding safe work behaviors from direct reports Open-minded to change and capable of leading a team through resistance Ability to effectively manage, develop and train direct reports to support the company vision, goals and objectives Excellent written, verbal communication, and interpersonal skills Strong knowledge of financials, financial analysis and Profit Loss statements Experience managing and anticipating business challenges and changes Prior experience managing a facility/branch preferred Ability to listen and respond to information effectively and influence decision makers Strong sales techniques, communications, negotiation and customer service skills Strong technical ability and knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook Ability to meet Company Driver Qualification Policy
Who We Are
Primo Water North America is America’s favorite water, coffee and filtration solutions provider–reaching customers when, how and where they need water and creating customers for life by making better-for-you beverages easy.
One of North America’s largest bottled water companies, we deliver safe, great-tasting water to homes, businesses and retail locations across the U.S.
and Canada via 12 regional brands and three national brands –
– Alhambra, Canadian Springs, Crystal Rock, Crystal Springs, Deep Rock, Hinckley Springs, Kentwood Springs, Labrador Source, Mountain Valley Water, Mount Olympus, Nursery, Primo, Sierra Spring, Sparkletts and Vermont Pure.
In North America, we provide direct delivery to more than 1.6 million homes and business locations, and over 13,000 retail locations across 42 U.S.
states and Canada, covering 90% of the U.S.
population and 80% of the Canadian population.
We are also proud to provide more than 22,000 water exchange and refill locations.
Please visit our website www.water.com for more information about Primo Water North America.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.