Aspiration is the first VC-backed neobank on a mission to be the leading consumer financial services brand and company focused on sustainability and the environment.
At Aspiration, we created the category of sustainable, socially responsible retail consumer finance.
We offer unique financial products to let people save, spend, and invest their money in ways that make them more financially secure and align with their personal values.
Unlike other financial institutions, Aspiration is committed to building a relationship with our customers based on trust and aligning the customer’s success with our own.
Aspiration has raised over $200M in funding to date, and is growing quickly.
What You’ll Do
Lead and develop the people and processes within Aspiration’s established Payment Operations teams.
In this role, you will be responsible for ACH, wires, and check processing, including debit cards and other money movement capabilities.
Develop, improve, and train staff on the procedures and controls related to the movement of customer funds, including active use of internal platforms and third-party partnerships Execute strategies successfully, resolve issues, and provide support on all operational matters throughout Aspiration to drive operational efficiency, continuous improvement, and enhancing customer experience Ensure adherence to risk and compliance guidelines, including relevant regulations Supervise, coach, develop, and mentor direct reports Collaborate with Operations leadership and team to ensure goals are met in areas including customer satisfaction, safety, quality, and team member performance Work closely with cross-functional management teams on strategic projects, product rollouts, bringing timely and useful operational insight and analytical support Play an integral role in the creation and management of long-term goals, budgets, and operating plans and manage to clearly defined metrics of success Interpret and communicate data and information to support financial analysis and decision making, understand business trends, and quantify and manage risks/opportunities Participate and drive key business processes, including strategic planning, business case and return on investment analysis, as well as monitoring and evaluation of key performance indicators (KPIs)
What You’ll Bring
8+ years of fintech banking with sound knowledge of money movement, payments and core banking functions i.e.
checking, savings, cards, ACH, wires, check processing etc. Knowledge of the lending platforms is an added advantage Expert in operational performance and financial risk metrics, with the ability to quantify outcomes and improve them; familiarity with and demonstrated experience applying decision analytics in a similar role preferred Experience working for/with Financial Institutions or Fintechs focused on Accounts Payables (AP) and/or Accounts Receivables (AR) processes Proficient in developing process flows, procedures and controls and creating an environment of oversight, training and performance metrics to ensure its complete adherence Working with operations management to create and manage long-term goals, budgets, and operating plans Working knowledge of banking compliance and risk management functions Strong analytical and problem-solving skills Demonstrated effective leadership and people management skills Organized, detail-oriented, and ability to work independently Strong leadership, verbal and written communication skills Strong collaboration and team-building skills
What You’ll Get
Making an impact for a company with a mission of transforming the financial industry and the lives of millions Robust healthcare plans, 401K and unlimited vacation time