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Director of After Sales and Service

Advantage Resourcing

This is a Full-time position in Los Angeles, CA posted March 30, 2021.

nn Duties & Responsibilities: Strategic Management
• Build and develop EMV’s service network, identifying 3rd party service partners for locations not supported by EMV owned service facilities.
• Develop and maintain SOP’s for distribution and service centers.

Setting KPI’s, manuals, procedures for service department.
• To manage all Service and Technical aspects for the full range of products with the objective of qualifying and achieving the standard of work for repair and replace.
• Develop & manage, in partnership with the sales & marketing team, a national network of certified service centers and manage the ongoing service repair process to meet corporate & brand objectives.
• Ensure compliance at the shop level with all federal and state regulatory agencies as well as county bylaws governing maintenance work, such as those concerning the removal of hazardous waste, etc…
• Supporting the warranty reporting processes and recall campaigns.
• Develop and manage a network of certified collision repair centers and manage the ongoing collision repair process.
• Implement processes to support all service and business operations, including service system for series production support, design for serviceability, and provide future feedback with engineering design guidelines (based on feedback from the service field operators).
• Oversee all Service Center and Panel Shop standard assessments as necessary with the corporate office.
• Continuously improve quality by accurately capturing field issues and ensure CAPA (Corrective Action Preventative Action) process is being followed in the field, including but not limited to, being the main point of contact between the quality team and all independent service centers, i.e.

BSC, whenever critical safety issues are identified.nn nn Requirements:
• BS in mechanical technology or graduate from an automotive vocational school and proven relevant experience.nn n n n nnAbout Advantage Resourcingnn nn Advantage Resourcing is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors.

We will provide reasonable accommodations throughout the application, interviewing and employment process.

If you require a reasonable accommodation, contact us.

Advantage Resourcing is an E-Verify employer.

This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.nn nn All employees are directed to familiarize themselves with this policy and to act in accordance with it.

All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

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