About CertifyOS:
CertifyOS is an API-first, UI agnostic, end-to-end provider network management platform for credentialing, monitoring, licensing, provider health plan enrollment, and provider sourcing. Were an early stage startup backed by top tier VC funds and are looking to rapidly expand our footprint in the provider data space.
CertifyOS was started by former Oscar Health employees who dealt with the pain points of scaling provider networks first hand – the lack of APIs, the sub-par tech stack, poor user experience, and the piles of paperwork slowed us down. We built CertifyOS so that no other network management team will have to face the same pain points and bottlenecks that we faced.
CertifyOS is uniquely positioned with integrations into 100s of primary sources, and is building a one-of-a-kind healthcare cloud that will reduce provider onboarding time from months to minutes.
At CertifyOS, we operate as a team. We foster a collaborative environment where everyones voices are heard, and your professional development is taken seriously. We take pride in our grit, and are looking to add more purpose-driven team members who want to make a difference in building out the next generation of healthcare infrastructure.
About the role:
CertifyOS is looking for a high energy, passionate, and detailed-oriented Customer Success Manager to join our Operations team. You will support the team through a clients entire lifecycle (implementation, launch and ongoing relationship management) and develop expertise in client management, reporting, and performance goal management as CertifyOS seeks to build its strategic accounts over time. This is a fully remote position.
What youll do:
- Develop a deep expertise in provider data and the suite of products offered by CertifyOS, including licensing and payor enrollment.
- Develop and implement strategies that maintain a high level of client engagement, satisfaction and long-term loyalty.
- Facilitate day-to-day cross-functional coordination of client activities, including but not limited to meeting coordination, billing inquiries, client requests, and business operation deliverables.
- Manage monthly and quarterly account reporting, ensuring accuracy of data and working with Strategy & Ops leadership to develop data-driven strategic insights.
- Identify opportunities to improve our current processes, tools, reporting, and documentation.
What youll need:
- 3+ years experience in consulting, account management or project management, including:
- Collaborating and communicating with a wide range of clients;
- Developing detailed subject-matter expertise, and communicating clearly to and leading projects with a range of external and internal stakeholders.
- The ability to take a consultative approach to uncovering clients business challenges and act as a trusted partner to advise clients on how to best use our product.
- Exemplary work ethic, grit, positive attitude, and solution oriented approach.
- The ability to build meaningful and lasting relationships with clients and colleagues alike.
- Be a creative problem solver who likes to test new ideas and work cross-functionally with other teams to brainstorm and independently drive new projects to completion.
Equal opportunity employer:
CertifyOS is an equal opportunity employer that is committed to providing all employees with a work environment free of discrimination and harassment. We celebrate diversity and welcome applicants from every background and life experience.
Reasonable accommodation:
CertifyOS applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any CertifyOS applicant who requires reasonable accommodations during the application process should contact the recruiting team (recruiting@certifyos.com) to make the need for an accommodation known.
Pay transparency policy:
CertifyOS ensures that you won’t be discharged or discriminated against based on whether you’ve inquired about, discussed, or disclosed your pay.
The above job description is meant to describe the general nature and level of work being performed. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.