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Customer Success Manager

Happy Returns Inc

This is a Full-time position in Los Angeles, CA posted September 15, 2021.

Help shoppers, retailers, and the planet Forward-thinking retailers retain revenue, reduce costs, raise shopper lifetime value, and enhance sustainability with Happy Returns’ returns software and reverse logistics.

We care deeply about taking returns off our customers’ plates, and we hope you do, too!

What is Happy Returns?

Retailers like Everlane, Rothy’s, and REVOLVE partner with Happy Returns to make returns beautiful for their business, shoppers, and the planet.

Happy Returns is: * Based in West Los Angeles right near the 405 and 10 freeways.* Backed by top investors like PayPal Ventures, Upfront Ventures, and USVP.* Loved and adored by shoppers — for proof, check out our 95 NPS.* The only end-to-end solution for returns.

Come help us shape the future!

Do the best work of your life We’re not solving a small problem, and we’re not addressing a small market.

We’re going after returns—the part of online shopping that consumers say they hate most.

As a Customer Success Manager, you have a substantial impact being responsible for ensuring that our new and existing retailer partners have the best experience possible with Happy Returns.

Role The Customer Success Manager will: * Cultivate and maintain relationships with our retailer partners to ensure their success and satisfaction with our platform and services while identifying and developing growth opportunities.* Project Manage new retailer onboardings* Work cross-functionally with key departments including Product, Operations, Support, Finance and more to effectively onboard new retailers, resolve issues and communicate retailer needs.* Hold monthly and/or quarterly account reviews with key retailers* Become an expert in our platform’s services and functionality Sound like you?

* Proven success in either a hands-on Account Management or client facing Project Management role owning 10-20+ clients simultaneously* Has a strong background rooted in eCommerce and/or retail* Passion for the problem Happy Returns is solving and interested in learning the world of returns and reverse logistics* Be obsessively empathetic towards our partners and their business needs* Experience using account and project management tools such as Asana and Salesforce* Experience communicating technical details of potential issues to internal development teams using JIRA* Proficient in basic presentation deck design and data analysis* Outstanding project management skills* The ability to operate in a rapidly-changing and fast-paced environment* An obsession for details and accuracy, while keeping the bigger picture in mind* An understanding of retail and the challenges returns pose for stakeholders Diversity We believe we work more productively, and our jobs are more enjoyable, when our team includes members with a diversity of backgrounds and life experiences.

We take all reasonable steps to seek out candidates with diverse experience and ensure our work environment is welcoming and respectful for everyone on our team.

Benefits As part of PayPal, you’ll receive world class benefits, including: * Unlimited PTO* Medical, dental, and vision (80% of premiums for you and your dependents)* Wellness Days* Employee Resource Programs* Employee Stock Purchase Plan* Paid parental leave* 401K Matching