Primary Location: 5700 Broadmoor St, Los Angeles, CA, USDivision: Cox AutomotiveJob Level: Individual ContributorTravel: Yes, 25 % of the TimeSchedule: Full-timeShift: Day JobRequisition Number: 2110561_46352065VACCINE POLICY: WHERE PERMITTED BY APPLICABLE LAW, YOU MUST BE FULLY VACCINATED AGAINST COVID-19 TO BE CONSIDERED FOR THIS U.S.-BASED JOB (REASONABLE ACCOMMODATIONS FOR MEDICAL AND RELIGIOUS OBJECTIONS WILL BE CONSIDERED).The Performance Consultant is expected to build and maintain relationships with external clients and ensure client needs are the driving force behind priorities, decisions, and activities to ensure client and revenue retention and drive product utilization.
The Performance Consultant owns the client relationship on behalf of the company and will act as the client advocate internally by communicating the clients needs to various departments.
This is a remote position and may be located anywhere in the United States.The Performance Consultant works remotely under moderate supervision, responsible for protecting the revenue stream from a business model even where no long-term client contracts might exist.
The Performance Consultant is also responsible for identifying the level of customer interest in additional products, harvesting additional accounts, and expanding/upselling product functionality to potentially increase revenue growth across their client base.
The Performance Consultant is expected to collaborate with other Performance Consultants to ensure clients with multiple products encounter a seamless and consistent experience.What Youll DoResponsible for external client retention by working independently to effectively managing the progress and results of all accounts assigned within their portfolio.Build and maintain relationships with a portfolio of clients and ensure customers needs are the driving force behind every priority, decision, and activity.
Retain clients by engaging with each client through onsite visits and virtual screen share engagements to drive valuable insights to increase product utilization and improving clients business processes and helps them meet their objectives.
Build and develop strong working relationships with clients and all client staff at all levels from within the dealership.May also work with at risk clients, using judgment to identify and develop an action plan to turn around and retain the relationship.
Follow standard practices and procedures to identify key barriers and core problems with their clients situations preventing them from meeting business objectives.
Applies problem?solving skills and strategic insight to accomplish client goals.
Demonstrate responsiveness to client contact and provide guidance they need, not just what they ask for.
Will influence clients on how to use and leverage the capabilities of the product to meet their business objectives.
Monitor and analyze account performance and trends to determine adjustments to dealer expectations/goals/objectives to achieve results.
Closely monitor system red flags/emergencies with clients and take immediate action.
Improves existing processes & systems using conceptualizing, reasoning & interpretation during engagement with clients.Required and responsible for maintaining product knowledge to include new releases or enhancements to the products in their direct area of responsibility.
All other duties as assigned.Whats in it for you?First, weve created an exceptional salary package, plus additional incentives.
We are an inclusive, sales-friendly environment where different perspectives are valued and celebrated.
Looking for tools and training to up your game?
Weve got them.
And we offer a work/life balance that allows you to enjoy flexibility, family, and friends.We believe in taking good care of our team, so youll also have access to benefits like 401(K) with company match and quality healthcare & life insurance options.Cox gives you flexible paid time-off, provides access to a lifestyle coach, adoption assistance, pet insurance, employee discounts, tuition reimbursement and more.Compensation:Compensation includes a base salary of $60,690 71,400.
Salary may vary outside of the anticipated range based on factors such as the ultimate location of the position and the selected candidates experience.Position is eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Qualifications:Required QualificationsAt least 3 years experience in retail automotive sales, service, or management OR combined with experience working directly with dealerships; preferably in an advisory or account management capacity and BA/BS degree or 7 years relevant experiencePreferred Qualifications Requires working knowledge and experience in retail automotive and broadens capabilities through software utilizationProficient in Microsoft suite of technologies, screen share technologies and other relevant software systemsAbility to effectively work with all levels at an automotive dealership or dealer groupAbility to communicate in a way that retains audience engagementExceptional listening skills and to be able to detect problems/risks without being in a face-to-face situation, ability to ask open-ended questions to provoke thoughtful disruptionClient focus and strong customer service skills/approachPersistent and proactive highly motivated self-starter passionate about client satisfactionAbility to work remote, nearly autonomously under moderate supervision with ability to follow departments standard practices and proceduresDesire to work in a highly collaborative atmosphere through remote technologiesAbility and eagerness to learn complex technology and basic understanding of web-based systemsAbility to travel potentially up to 50% although the exact amount may vary depending on client demands, travel consists of in market and overnight or occasional weekendsWho We AreAbout Cox AutomotiveTheres nothing ordinary about Cox Automotive.
We are people of every background driven by our passion for mobility, innovation, client success and community outreach.
We make buying, selling and owning (or simply using) cars easier for everyone.
Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward.
Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.Com, Manheim and vAuto.
About Cox We are the Cox family of businesses.
Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.
Our primary divisions Cox Communications and Cox Automotive are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.
Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.
Were looking for the talent today who will be our leaders tomorrow.
Sound intriguing?
Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.Com.Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
For more details on what benefits you may be offered, visit our benefits page.Cox is an Equal Employment Opportunity employer All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services.
Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.
Cox is not responsible for any fees or charges associated with unsolicited resumes.