While the SF Fed is a Reserve Bank, we’re not what you might expect. We’re unreserved here. That means we seek new and diverse perspectives. We spark conversations and encourage debate. We build opportunity. We pursue careers that are true to ourselves. We are looking for people who want to help our country reach its full economic potential. When you join the SF Fed, you join a team of people working together to promote an inclusive economy that works for everyone.
At the SF Fed, we believe in the diversity of our people, ideas, and experiences and are committed to building an inclusive culture that is representative of the communities we serve. The SF Fed is an Equal Opportunity Employer.
The Federal Reserve Bank of San Francisco, Los Angeles branch, has an excellent opportunity for a Cash Supervisor. This role seeks an individual ready to provide people and operational leadership in distribution of US currency and coin to financial institutions (FI) on behalf of the Federal Reserve Bank in the southern California and Nevada regions while servicing FIs in Asia and Mexico.
We invite those who work or have experience in the following industries to apply: Healthcare, Military, Customer Service, Warehousing. We strongly believe the industries listed have transferable skills with banking operations that will allow for your success.
Location: Los Angeles, CA
Work schedule: Monday-Thursday 7:00pm to 6:00am. (Graveyard Shift)
What you’ll do
- Supervise, assign, and direct distribution and processing activities by optimizing staff resources, inventory levels, and machine utilization strategies in order to meet customer deadlines while achieving internal performance metrics (quality, cost, efficiency and effectiveness).
- Provide input on the establishment of short and long-term goals for the team. Proactively monitor team performance to assess progress against goals.
- Create, communicate, and maintain quality control policies and work procedures to enable adherence to risk management requirements. Complete risk assessments to identify root causes and develop corrective action plans.
- Mentor, coach, and develop high performing team members for career progression. Conduct staff training on system equipment, hardware and software upgrades, compliance requirements, and existing/new standard department procedures.
- Identify and implement solutions that optimizes daily production opportunities, addresses risk management weaknesses, maximizes staff resources, and enhances employee-focused initiatives that drive engagement and growth.
- Work with customers and vendors within the cash supply chain to ensure adherence to service levels and contractual obligations.
- Research, clarify, and resolve routine to complex operational problems across multiple work processes that include but is not limited to machine issues, inventory management, customer transactions, accounting, and settlement activity.
Additional Responsibilities:
- Develop and maintain effective relationships with internal and external customers.
- Coordinate with other management staff in establishing a daily coverage schedule.
- Execute on business resumption plans to ensure cash distribution continuity during periods of crisis (i.e natural disasters, political unrest, or other events)
- Carryout organizational practices for staffing, EEO, diversity & inclusion, employee relations, wage and hour, retention, safety, etc.
- Identify process improvement initiatives and emerging issues. Work with team to implement.
Desired traits + Experiences:
- Typically requires 3+ years of relevant Cash or business work experience. 1+ years of experience in leading teams.
- Bachelor’s degree in a related field or equivalent work experience.
- Proven ability to lead and develop team members in meeting goals and objectives
- Strong proficiency with Microsoft Office products, including Word, Excel, Access, SharePoint, and PowerPoint.
- Strong teamwork and customer service orientation
- Strong time management and organizational skills including the ability to manage multiple priorities
- Use critical thinking to assess situations, make appropriate decisions in a timely manner, and communicate those decisions to impacted stakeholders.
- Demonstrate active listening skills with the ability to problem solve and provide feedback in a variety of situations.
- Possess strong analytical skills with experience in using data to assess emerging trends and arrive at solutions
- Possess risk management or procedural compliance experience
- Proven ability to collaborate, build relationships, and influence individuals at varying all levels internally and externally.
- Experience in the development and implementation of new procedures and policies.
- Demonstrated ability to change and adapt in response to situations as they develop, be comfortable changing course, and making recommendations in the absence of information or existing policies to guide them.
- Experience supervising teams in production, manufacturing, or supply chain distribution environments.
Effective October 1, 2021, all employees must be up to date with your COVID vaccinations or qualify for an accommodation from the Bank’s vaccination policy.
- “Up to date” means you must be fully vaccinated against COVID-19 and receive a booster within 30 days of becoming eligible for one.
- The Bank will provide accommodations as required by law for individuals unable to be vaccinated due to medical condition or sincerely held religious belief
What you’ll receive
- Competitive pay + bonus plan granted based on performance.
- Generous health, dental + vision insurance coverage as well as self-care and mindfulness resources.
- Competitive retirement benefits including pension and employee matching 401k like program.
- Flexible time off for vacation, to care for oneself and family, or pet because we respect the need for work/life harmony.
- A clear career path with opportunities for development, both personally and professionally which includes tuition reimbursement for college and master’s degree as well as profession certifications.
- Volunteer time off to give back to your community.