We’re Ada, a brand interaction platform that empowers brands to live up to their promises and have more-and more valuable-interactions with the people who love them.
Our AI-powered platform has automated over 2.6 billion brand interactions for the world’s fastest growing enterprises, including Zoom, Facebook, and Shopify.
In May 2021, we raised Series C funding of $130M by Spark Capital (early investors of Twitter, Slack, Snapchat), and officially became a global unicorn with a $1.2B valuation The passion of our people and dedication to their craft continues to drive our dramatic global growth.
Our work is rooted in authenticity, courage, empathy, and simplicity.
We use these values to create a culture that encourages groundbreaking results, career progression, and community investment.
You can learn more about the founding of our company here.
We are inspired every day by the opportunity to pioneer a new industry, and welcome those who want to join us .
As a Senior Product Manager on our Voice team, you’ll launch and scale our Voice product, including go-to-market planning, running beta testing and gathering customer feedback, and delivering a compelling, feature-complete product offering.
You’ll play a key role in enabling Ada’s platform vision by bringing natural, personalized, and automated customer interactions to the phone.
About You Minimum of 3 years experience as a Product Manager in a SaaS environment Deep customer empathy and ability to use research methods and data analysis to identify and prioritize new opportunities and solutions Experienced in product management methodologies, with familiarity on both Agile and Waterfall and ability to apply them where best suited Passionate about the business impact of your work and can work collaboratively with key stakeholders from finance to go-to-market teams Previous experience on voice, telephony, IVR, or CCaaS products What you’ll do Enable incredible conversational experiences for our customers on Ada’s voice technology, in collaboration with your design and engineering counterparts Define long-term product strategy and roadmap for the Voice product and make prioritization and tradeoff decisions Drive execution on your team to deliver a high-quality, impactful product Work with multiple cross-functional teams to understand priorities for the business, our brands, chatters and developers Nice to haves Familiarity with voice automation, speech recognition, and/or text-to-speech services Previous experience managing platform development and rollout of high-scale services Previous experience at a high-growth startup Outcomes Execute on an ambitious product roadmap and deliver measurable impact to brands and our business Set long-term vision for the Voice product suite Establish a strong team culture that embodies our values of authenticity, courage, empathy, and simplicity LI-FT Benefits Competitive salary and generous stock option plan Unlimited vacation Wellness account Extended health coverage Dental/optical/travel insurance Life insurance Employee and family assistance plan Perks Flexible work schedule Digital first, fully remote with WFH budget In-house social worker Paid parental leave for Canadian and U.S.
residents Development opportunities About Us Ada is a rapidly growing digital first company in a thriving AI ecosystem.
We optimize our communication, collaboration, and work ethic for the digital world instead of in-person.
We are building the workplace of the future to build the customer experience of the future.
With flexible working hours, together we’ll determine a schedule that fits your style and the requirements of your role.
We are backed by world-class investors, including Spark, Accel, FirstMark, Bessemer Venture Partners, and Version One.
We provide our employees with competitive compensation, great health benefits, and ownership in our company.
With the health and safety of Ada’s employees, clients and communities top of mind, effective December 1st, 2021, Ada will be requiring anyone who is traveling for work and attending Ada events to be fully vaccinated at least 2 weeks prior to travel.
Ada is an equal opportunity employer.
In fact, diversity is what drives our success-it’s at the core of how we hire, communicate, and work.
Like our platform, we are inclusive to all, and combine our diverse backgrounds, skill sets and thinking to build the best experiences for our clients and their customers.
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