About BMC Investments / BMC Management BMC is a Denver-based real estate management company specializing in multi-family and commercial property operations.
Our owner-operator approach focuses on maximizing investment performance and is built on a culture of great people delivering an exceptional customer service experience.
Job Summary: The Assistant Community Director supports the company’s goals of high customer service and customer retention.
Primarily oversees the financials of the property through the handling of financial move-outs and debt collection.
Duties and Responsibilities/Essential Functions: Assists the Community Director in the initiation and management of all core business processes, including leasing, resident relations, marketing, maintenance, budgeting, accounts receivable, accounts payable, vendor relations, selection and recruitment, and team member development.
Enter and update all lease activities in Entrata and generate leasing activity reports and availability lists.
Utilizes Company leasing expectations and procedures to warmly greet prospective residents, qualify, determine needs and preferences, professionally present the property and apartment homes, utilize feature/benefit selling, close the sale, and follow up.
Answers incoming phone calls professionally and handles them accordingly, whether the caller is a prospective resident, a resident, an internal Company team member, or a vendor.
Takes resident service requests in a complete and accurate manner, routes them to maintenance for prompt processing, and conducts follow-up with residents.
Works with Housekeeping staff to ensure the leasing office, club room, models, and vacant apartments are clean and present a warm and welcoming image of the property.
Maintains accurate resident records in accordance with Company policy.
Updates all rents, deposits, and application fees received from residents daily.
Bad Debt
– timely send to collections per company policy Enforces the lease to maximize revenue Processing move-out statement Walking units for charges Able to demonstrate persistence and aggressively collect rent to minimize delinquency.
Ensure that you are dressed and groomed professionally, in the required uniform, and wearing an Advenir name tag every day.
Following the current Career Apparel Program.
Complete all required training in Advenirs LMS (Learning Management Software) program by the end of each month.
Ability to work a flexible schedule, understanding that your scheduled work days may vary according to staffing and property needs.
Portray a professional image in the office.
Keep it neat and clean and your desk or work area organized and free of clutter.
Communicate effectively using oral and written communication.
SAFETY: Issues appropriate notices such as late payment, eviction notices, and returned check memos.
Initiates the development of advertising and marketing plans for the community and presents them to management for implementation.
Seeks new outlets and venues for broader market outreach.
Minimizes delinquency through consistent follow-through on collection activities, including phone calls, notices, and personal visits.
Maintains an awareness of property performance goals and progress toward those goals, including occupancy, leasing, and closing ratios.
In conjunction with the Community Director, trains and motivates office team members and maintains an awareness of training resources available, and encourages the development of team members.
In the event of the temporary absence of the Community Director, assumes the leadership role in the office.
Follows through on resident problems to a satisfactory resolution and communicates problems to any necessary party to facilitate resolution.
Maintains awareness of local market conditions and trends and makes suggestions for improving resident relations.
Communicates regularly with the Community Director and other team members regarding apartment status, traffic activities, and suggestions for improved property performance.
Maintains relationships with residents, associates, and vendors on a professional level at all times.
Required Skills/Abilities: Required ability to speak, read and comprehend the English language Bilingual preferred Excellent interpersonal and customer service skills.
Excellent problem-solving and conflict-resolution skills Ability to prioritize tasks and delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Ability to carry out detailed written or oral instructions Ability to work in a team environment, and independently Proficiency in Entrata preferred Have a valid driver’s license and reliable transportation Education and Experience: High school diploma or equivalent required.
Bachelors degree preferred Minimum 2 years experience in multi-family property management, marketing, customer service, and leasing required Physical Requirements: Frequently alternates between sitting, walking, and standing Occasionally climbing stairs Must have the ability to speak, hear, reach, lift, move and carry up to 20 pounds.
Employee Benefits include: 50% discount on RENT for employees that live at the same property where they work.
20% discount on rent for employees even if they live at a different BMC-managed property than they work.
100% Paid Employee Health Insurance $600 per year HSA Insurance options: Dental, Vision, Life, Short Term Disability, Long Term Disability, Accident, Critical Illness, and more Generous Employee Referral Program 401k 10 Paid Holidays Paid Time Off accrual Fun Company events throughout the year including: Summer BBQ, Holiday Party, and Leadership conferences Professional and Personal Development Programs Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
All applications are appreciated, but only candidates selected for interviews will be contacted.
BMC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.