Role and ResponsibilitiesThe Fitness Operations Manager is an important leadership position and will be responsible for the oversight of fitness center.
The Fitness Operations Manager is responsible for carrying out Active Wellness commitment to service its members in the best fitness environment possible with the friendliest staff, most educated trainers, cleanest facility, most ethical business practices and state of the art equipment.
This person is responsible for achieving club objectives by developing a quality environment, meeting, or exceeding financial projections, overseeing ancillary program sales and program delivery.
In addition, the Fitness Operations Manager is responsible for being fully knowledgeable about operations and emergency procedures while supporting policies and procedures established by Active Wellness and our client partner.Specific ResponsibilitiesEssential FunctionsAchieve financial performance results through the development and implementation of fitness programs and services that create an exceptional member experienceEnsure superior customer service by sustaining a culture, through leadership and example, wholly committed to listening to members and guests, understanding their needs, and exceeding their expectations.Create and deepen relationships with members and enhance their sense of belonging and community within the club.Develop systems that deal with member issues proactively and in a timely, professional manner.Provide mediation between members/staff, members/members and staff/staff.
Use good judgement in ensure appropriate conflict resolution.Maintain and process all paperwork associated with members, staff and/or club operations and ensure information is entered in the appropriate systems accurately.Assist in the ordering of supplies within budget guidelines.Report on P& L including payroll, revenue, and expenses, facility maintenance orders and member enrollment and utilizationSupport and manage team members; interview, hire, train,and coach all staff to hit monthly and yearly goals.Cultivate and lead a positive, team-centered work environmentReview and evaluate staff performance constructively on a regular basis through informal and formal performance management mechanismsAdministrate and process all semi-monthly payroll time sheetsHire, train, manage, and develop a high quality team of fitness professionals in a way that enables them to reach their full potential as well as meet company service standardsEnsure that all members of the fitness team keep current with the appropriate certifications (i.E.
PT, CPR/AED) they need for their role and maintain all paperwork associated with those certificationsWork directly with client liaison contacts to carry out contract scope of workAdminister emergency care to members and guests in need of assistanceConduct new employee and quarterly staff safety trainingsOther duties and responsibilities as assigned by supervisorOther Functions:Uphold Active’s written policies and procedures.Assist Regional Manager in creating yearly budgetsComplete and follow up on facility work ordersConduct quarterly staff meetingsBe knowledgeable about all programs and activities offered by Active WellnessPerform routine maintenance of fitness equipmentAttend Active Wellness site meetings and trainingsHandle injury and illness and security incident reportingRequirements:Qualification and Education Requirements:4-year college degree in fitness related field or certificate from accredited 2-year program at a university preferred2 yr.
management experience in the fitness industry.
Active Wellness employment a plusExperience in selling personal training and leading a personal training teamG-Suite, Outlook, Excel and Microsoft programming experienceExperience in fitness and wellness environment, excellent communication skills, leadership and management skills, customer service oriented, results oriented, computer skills, ability to multi-task, experience in leading a team and commitment to fitness industryMust be detail oriented, organized and highly responsive with a commitment to customer serviceStrong verbal communication skillsProof of citizenship or legal statusSpecialized Knowledge, Certifications, Etc,:AED/CPR/First Aid CertifiedNational Personal Training Certification(s) required (see approved Certification, Licenses and Permits list) as well as modality specific certifications as required by role (if applicable)Supervisory Responsibility, If Any:Fitness and Group Exercise Departments: including part-time personal trainers and group exercise instructorsPhysical and Working Conditions:Ability to take the responsibility for the health and safety of othersAbility to stand for several hours in a same shiftAbility to lift 25 lbsFitness club environmentMust follow OSHA and Active Wellness safety standardsCompany OverviewWho Is Active Wellness?Active Wellness is the leading Health Services Management Company passionate about building active communities through fitness and wellness.
With 60 sites across the country, our mission is to build and inspire healthier, more active lives through high touch interactions and technologies that support a better quality of life.
We accomplish this by creating inspiring environments, delivering results-based programming and building meaningful relationships that support positive change in people’s lives.Our team is energetic, active and fun.
We listen to our team, doing what’s best for our people while focusing on delivering the best products and programming in the industry.
Our employees have continued support, training and resources to deliver results to our members, and clients.If you love making a difference in people’s lives, we’d love to connect.
We’re dedicated to helping people live the best lives possible, and we’re always looking for individuals that are passionate like us to join Team Active.Benefits and CompensationCompetitive Hourly CompensationMedical, Dental, Vision Health Benefits (Full-Time Employees)Complimentary Club Membership and discounts on Active products (where applicable)