Overview: Are you ready to join an organization where you can be a relentless force for a world of longer, healthier lives?
Envision all Americans enjoying ideal cardiovascular health free of heart disease and stroke.
At the American Heart Association and American Stroke Association, we get to work toward that goal every single day.
Is it easy?
No.
Is it worthwhile?
You bet This is satisfying work that makes a real difference in people’s lives.
You can achieve professional growth with personal fulfillment.
You will connect with people and make a lifesaving impact.
You will partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare.
Responsibilities: The American Heart Association (AHA) has an excellent opportunity for an Account Services Manager.
This position can be home-based.
This is a full-time, benefits eligible grant funded position.
Current funding is approximately through June 2025.
This manager will be responsible for providing advanced account services and building on established relationships with customers.
Responsible for managing sales process and activities to insure excellence and attention to details of the sales support and service effort.
Also, responsible for daily operations and implementation of client supported project, program or promotion, including issue management, tracking and reporting on achievement to defined goals.
Essential Job Duties: Serve as primary point of contact for servicing assigned accounts.
Provide exceptional account support to build and maintain a positive relationship between the American Heart Association/American Stroke Association and the Account.Analyze existing accounts, qualify and validate customer-specific needs and develop solution criteria.
Maintain and analyze account fulfillment patterns while focusing on underlying issues to eliminate recurring account problems.Respond to the needs of the Account, decide which course of action to take, and execute that action with minimal or no consultation or direction.
Monitor Account preferences, identify and evaluate additional business opportunities with current Accounts to assist in determining focus of growth and/or sales efforts.Perform market research to assist in determining pricing strategy for customers.
Work with leadership and the product team to develop business development strategies for customers.
Develop product marketing messages for use in collateral and events.Forecast and track revenues and activities in a timely manner, helping to generate monthly and end-of-year revenue forecasts.
Record and report on account interactions, activations and execution of the supported initiative including tracking progress and reporting.Collaborate with various internal departments to ensure the fulfillment of all account needs including the coordination with appropriate departments to provide support, service, programs, or other applicable resources.Want to help get your resume to the top?
Take a look at the experience we require: Qualifications: Bachelor’s Degree in Business, Marketing, Communications, related area or equivalent work experienceFive (5) years of experience with Sales, Customer Service, Field Service and or MarketingDecision making ability towards solving problems, while working under pressure and effectively communicating these solutions to co?workers and customersExcellent time management skillsExcellent in advanced PowerPoint, Word and Excel and delivering power Point presentations to both large and small groupsAbility to effectively interact with corporate representatives at the high management levelExperience working with multiple internal stakeholdersExperience leading and executing multiple work streams and/or programs simultaneouslyPreferred Qualifications:Experience in building and executing Diversity, Equity, and Inclusion strategies : The American Heart Association’s 2024 Goal: Every person deserves the opportunity for a full, healthy life.
As champions for health equity, by 2024, the American Heart Association will advance cardiovascular health for all, including identifying and removing barriers to health care access and quality.At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.This position not a match with your skills?
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