Microsoft Advertising empowers the largest advertisers around the world to reach their maximum potential through paid search engine marketing and our native audience solution, the Microsoft Audience Network. We are seeking top performing Account Managers with search and native advertising experience who can drive revenue and increase customer satisfaction by owning the day-to-day customer management and driving campaign-level budget upsell and optimization opportunities that align to ROI goals of client and drive incremental revenue.
The Account Manager (AM) in Search and Native Advertising enables Microsoft to better serve strategic customers by applying customer obsession to what clients care about and need. The AM is tasked with building a trusted-advisor relationship with day-to-day contacts at advertiser/agency/tool providers. The AM drives both revenue and customer satisfaction.
The Account Manager is a core member of the account team focused on driving optimizations aligned with customer needs, executing campaigns, and driving strong coordination or internal resources for excellence in execution of core tasks, account transitions, and customer account health.
Responsibilities
Shared culture of diversity and respect: Create a collaborative, trust-based work environment where differences in communication style are considered, and the perspectives of others are respected and valued. Demonstrate Search and Native Advertising’s culture of inclusiveness and diversity at all times. Contribute to the success of others by promoting mutual learning.
Strong customer relationships and account health: Own the day-to-day management for newly onboarded & existing customers. Flawless execution of campaigns. Strong coordination with internal resources for execution of core tasks. Awareness and understanding of all required billing and compliance requirements. Contribute to quality and actionable Customer Plan.
Pursue optimizations to deliver quota expectations: Drive campaign-level budget upsell and optimization opportunities that align to ROI goals of client and drive incremental revenue. Leverage UCM-directed tactics to inform and prioritize upsells and optimizations, seeking to drive swift implementation. Drive tactic improvement by providing thoughtful feedback to make opportunities more relevant to client goals. Leverage self-serve tools and community forums to deliver insights for non-Insights enabled clients.
Fluent advocate of the Bing and One Microsoft Story: Educate clients on how the Bing Ads platform and Microsoft Audience Network help them to reach their business goals and execute on budgets. Ensure regular client engagement with the BingAds platform and aim to reduce customer reliance on AM for routine tasks. Utilize all available readiness and insights to ensure you are a fluent advocate of the Bing and One Microsoft story. Develop and demonstrate an intermediate level knowledge of emerging products/features.
Collaborative and high-performing account team: Ensure timely and proactive customer escalations by effectively leveraging Account Executive and internal partner network to resolve day-to-day escalations & revenue blockers. Partner with account team to submit actionable feedback on product, tool and processes through relevant channels. Own and effectively execute the customer transition process (Red Carpet) and operational excellence in execution of change management (Book of Business update).
Continuous business learning and professional growth: Continually strengthen your Bing Ads Search, and native Industry expertise, take personal accountability for your career and personal development; create, update and regularly check in on your career development plan. Complete required and recommended trainings and apply what you learn to further your growth in role and career progression.
Qualifications
- Minimum 3 years overall business experience/account management experience, online media, Native, or Search Engine Marketing;
- Ability to travel up to 20%
- Effectively navigate through ambiguity and complexities related to client management
Exceptional written and verbal communication and presentation skills across all levels of the organization - Proven ability to understand customer needs, create and build ongoing relationships and deliver customized, customer-focused pitches and solutions
- Experience establishing and nurturing client relationships to deliver best in-class service to help clients reach their advertising goals
- Proven track record of exceptional performance, high productivity, and meeting deadlines.
*** ideal candidate is based on the West Coast **
Preferred
- Seeking individuals with a background working within Financial Services industry or with Financial services industry clients as this is an account manager role on the Financial Services vertical team.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
#MicrosoftAdvertising