The Who
Back in 1988, our founders had an ambitious dream to form the largest independent travel specialist in the world and to set the example of how touring and travel should be done.
The belief that travel is one of the most emotive experiences you undertake and our ambition to make this experience the absolute best it can be for the traveller, has become the guiding principle for TAG.
We believe that through a bespoke, high-touch, personal service we can alleviate the stress and complexity of travel, meaning whether it is a business meeting to close a deal, an event to meet industry peers or a gig for 50,000 screaming fans, we will get our clients to where they need to be feeling ready to take on the world.
The Why
At TAG experience matters.
We understand the stresses of managing travel and we want to make this experience as simple, efficient and enjoyable as possible.
As an Account Manager your purpose will be to delight our clients.
You will be an extension of their team, helping to resolve issues, delivering excellent service and pro-actively improving their travel program.
Your ability to build long lasting relationships and a genuine passion for the client’s business will shine through in all you do.
You should want to continually improve and elevate the experience of clients and travelers engaging with TAG and our brand.
The What
As a TAG Corporate Account Manager you will be responsible for the strategic management of a select portfolio of accounts.
You will identify growth opportunities to increase revenue streams aligned to their business goals and ensure client retention.
Portfolio Management: You will manage several client accounts, being the face of TAG for those clients.
We pride ourselves on long lasting, trusting relationships – your clients will come to think of you as a member of their team.
Client liaison: You are the client’s link into TAG.
Through continuous coordination and interaction between key representatives, other members of the TAG support team, and third-party travel providers and suppliers you will ensure that all issues are dealt with in a timely manner.
Strategic Business Planning: Develop, implement and manage the strategic business plan, which includes: engaging clients in identifying mutual program goals; constantly demonstrating TAG’s value to the customer; proactively managing and fulfilling contractual goals with the client; evaluating and revising the business plan to address performance goals.
Profitability and Financial Management: Maintain an in-depth understanding of client’s and company’s supplier contracts and ensure contractual commitments are met.
Managing and executing the client’s corporate travel program by using this knowledge to develop negotiation strategies
MI and monthly statements: Compile and provide MI reporting monthly, quarterly, and annually as required, then review, analyze client data, and present strategic recommendations on an ongoing basis.
Working with finance you will prepare monthly statements for your client portfolio
Supporting Business Development: Whilst retention is a key part of the role, you will also actively support our Sales colleagues by participating in in Best and Final sales presentations, when required.
The How
To be successful at TAG is as much about mindset and attitude as it is about skill set and qualifications.
We’re a team who share the same desire and passion to go above and beyond for each and every client.
We revel in making the seemingly impossible possible, always rising to the challenge with ambition and a genuine, open attitude.
You will be working as part of the Global Account Manager Team, focusing largely on the US region.
You will however be required to work across time zones and cultures, so an ability to communicate, both in writing and verbally, with people at different levels, in different teams is essential.
We work flexibly to accommodate time zones and client requirements, meaning on occasion there could be calls ‘outside of office hours’.
As an Account Manager there are some skills we’d like you to possess, but a determined attitude and willingness to learn, are equally important.
Minimum of three years in a relevant account management role
Proven record of successful client management and high client satisfaction
Consultative Sales ability with high-level corporate clients
Working knowledge of financial and business models related to travel programs (CRS revenues, overrides etc.)
In-depth understanding of the various industry fee structures available as options (transaction fee, management fee, hybrids)
Working knowledge of technical products related industry offerings
Previous use of Salesforce desirable but not essential
Understanding of financial services, entertainment and professional service sectors
The Where and When
This is a full-time (35 hours a week) role based in the US.
Since March 2020 we have operated a flexible, hybrid approach to working and will continue to do this moving forward.
We will work with you to find the best mix of office and home working that suits your life and the needs of the team.
You will report into the Commercial Director (UK) who is based in the UK.
The other members of the Account Manager team are across the globe in the US, UK and Australia.
The important bit
As passionate as you may be about changing the face of travel, let’s be honest – you’re not doing this for free.
So here’s our promise to you:
Salary: DOE
Medical, Dental and Vision insurance
401K
Life & AD&D
Wellness/EAP Program
Employee discounts
Paid holidays
Paid Time Off (PTO)
We also provide equal employment opportunities for all employees and applicants.
This prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
How to apply
We want to know a bit about you.
Send a cover letter outlining why you think TAG is a good fit for you and an up-to-date CV.
And before you press send make sure you’re eligible to work in the USA!
Job Types: Full-time, Contract
Work Location: One location