The HP Online Sales Specialist is responsible for interacting directly with customers through retailer sites.
In this part-time position, the online sales specialist will answer questions, attach supplies and upsell products based on the customers’ needs.
In this role, it’s imperative to have a keen eye for detail and a customer service attitude.As an HP Online Sales Specialist, you will ensure that all questions asked on a retailer’s site either through chat or the designated QA sections are answered.
Chat interactions specialize in quickly responding to customer concerns and questions while positively representing HP through text-based conversations.What’s in it for you?Work remote from homePaid weeklyPaid trainingTechnology reimbursement -$50/moProduct giveawaysBirthday offcdorman2020companies.comJob Description:Greet all customers in a timely and professional manor utilizing the eCommerce platformResearch and qualify customers for the best solutionDrive sales of all client products on supported retailer sitesAccurately document and report salesLiaise with client product groups/quality control/other support teams when unable to find relevant informationIdentify dot com product description issuesProvide sales support to the internet channel (increase online sales by focusing on customer’s needs)Builds strong partnerships across supporting departments and operationsAdditional initiatives as requestedQualifications:Must be tech savvy and enjoy working with interactive technology1 year of experience in sales and customer service is a plusRequires strong interpersonal and persuasive skills in order to communicate effectively with customers & prospects, as well as ability to overcome objections to close salesAn engaging, outgoing personality and passion for helping customersAbility to communicate wellExcellent analytical, decision making and organizational skillsStrong typing capabilities and PC proficiency essential for chat responsibilitiesDisplays strong multitasking capability to support engaging chat dialogs with concurrent online customersStrong time management skills with a keen eye for detailsSuperior client service and demonstrated ability to grow client relationshipsAbility to translate client goals and demonstrate value through digital plansExperience with Bazaarvoice, Zendesk, Powerfront and/or social listening platforms is a plusStrong research skills and ability to translate the research to a solid presentationMust have reliable home PC setup to run online based programs