Retail Assistant
Retail Assistant responsibilities include working closely with management to properly run the retail e-commerce marketing, website and its orders.
Apart from assisting with the online store, the Retail Assistant would be working the sales booth on occasions when we have our annual pop ups to help determine customer’s needs, answer their questions about our store and our products, and recommend the right solutions.
A Retail Assistant should also be able to promptly resolve customer complaints and ensure maximum client satisfaction.
The Retail Assistant should stay up-to-date with product features, events, and maintain the company’s visual appearance in high standards.
Ultimately, the duties of a Retail Assistant are to achieve excellent customer service, while consistently meeting the brand’s set standards and sales goals.
Essential Job Functions
1.
Meeting and making a connection with customers, asking questions and listening to shoppers’ needs, then giving options and advice on meeting those needs
2.
Inspiring the customer to buy, celebrating the purchase, and creating a lasting positive impression of you, the Person and the purchase whether it be in person or online.
3 Assist with creating and scheduling e-commerce advertising campaigns.
4.
Pick, Pack, and Ship online orders with attention to detail.
5.
Maintaining selling floor presentations, and restocking them as needed.
6.
Learning the Brand’s systems and procedures to enhance selling efficiencies and complete support duties
7.
Achieving personal sales goals.
8.
Receiving and labeling inventory.
9.
Develop product knowledge by reading current product tags and pamphlets and attending training in order to communicate it to the customer.
10.
Maintain awareness of current promotional events and sales.
11.
Maintain good housekeeping standards.
12.
Adhere to Loss Prevention and inventory control and compliance procedures.
13.
Regular, dependable attendance and punctuality.
14.
Create marketing campaigns for the e-store.
15.
Approve test emails for the retail team.
16.
Test emails links and URL.
17.
Give theme direction for email content to our graphics department
18.
Take product photos live or still
19.
Create e-store banners (at least 3 times a month)
20.
Schedule store emails on a daily basis.
21.
Give our graphic department e-blast request in a timely manner.
22.
Add or edit product descriptions, tags, photos.
23.
Clean or remove out of stock items from the e-store.
Add newly received products online.
Education, Skills and Experience:
· High school diploma or equivalent is strongly preferred
· One year of work experience in retail sales and customer service preferred
Basic understanding of sales principles and customer service practices
· Hands-on experience with POS transactions
· Experience with inventory procedures
· Solid computer skills
· Ability to work with minimal supervision.
· Highly organized and able to store items efficiently
· Excellent verbal and written communication skills
· Proficiency in English
· Availability to work flexible shifts
· Photography experience
· Experience in e-commerce
· Create shipping labels for other departments if need be.
· Have experience with shipping FedEx, USPS, UPS, DHL
Job Types: Full-time, Part-time, Contract
Pay: $250.00 per month
Benefits:
Employee discount
Flexible schedule
Paid time off
Schedule:
8 hour shift
Monday to Friday
Supplemental Pay:
Commission pay
COVID-19 considerations:
Job is remote with 2 “in store” days a year
Education:
High school or equivalent (Preferred)
Willingness to travel:
50% (Required)
Work Location:
Multiple locations
Work Remotely:
Temporarily due to COVID-19
Work Location: Multiple Locations