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Quality Assurance Officer – Mortgage


This is a Full-time position in Los Angeles, CA posted July 18, 2021.

Position InformationJob Title: Quality Assurance OfficerDepartment: Mortgage Banking DivisionFLSA Status: ExemptReports to: Retail Mortgage AdministratorFull/Part Time Status: Full-TimeWork Location: Los Angeles, CATravel Requirement: 0-10%EducationMinimum Education Level: Bachelor’s DegreeMinimum Years of Experience: 5-7 YearsCombination of Experience and Education can meet the job requirements: YesLanguage RequirementEnglish: Written: Advanced Verbal: FluentKorean: Written: N/A Verbal: N/AComputer/Systems Knowledge RequirementsMicrosoft Outlook: AdvancedMicrosoft Word: AdvancedMicrosoft Excel: AdvancedMicrosoft PowerPoint: AdvancedMicrosoft Access: IntermediateDU / LP: IntermediateMortgagebot: IntermediateDocMagic: IntermediateCBC Innovis: IntermediateData Verify: IntermediateAppraisals Engine: IntermediateResponsibilities & Duties* Analyze RL documents for compliance with various State & Federal requirements.* Perform LOS and loan file reviews; ensure origination & settlement fees, GFE’s and TIL documents are disclosed accurately, timely and within the tolerance.* Communicates with internal staff to address and resolve all loan findings from audits.* Monitor pending and or proposed changes to mortgage related rules and regulation to ensure all areas of compliance.* Ensures accuracy of HMDA data for each loan.* Ensures that all underwriting decisions, calculations are properly executed based on set forth guideline and policies by Investor and portfolio alike.* Provide support to management by retrieving department records for easy and timely access when loan files are requested by Audit, Compliance and Examiners.* Develop and update Residential Lending policies and procedures to meet Audit, Compliance, CFPB, FDIC and OCC guidance* Provide job specific training and updates to Residential Lending policies and procedures.* Maintain department logs for adverse files, imaged files and post-closing documents.* Ensure that the RL loan application register is always up to date and submitted to Compliance on a monthly basis in a consistent timely manner.* Assists management with implementing compliant policies and procedures with an eye for efficiency.* Serve as a liaison to Regulators during internal and external audit or examination reports.* Research compliance issues/questions, using legal counsel and compliance engines with accuracy and ability to decipher interpretation accuracy to the letter of the law.* Check Mortgagebot (LOS engine) for Compliance Alert and ensuring immediate corrective action.* Review initial disclosures packages, re-disclosure packages and closing packages to ensure they satisfy all accuracy and timing requirements.* Maintain documentation to support legal opinions, Quality Assurance testing.* System Administrator for DocMagic, Mortgagebot and CBC Innovis compliance systems.* Review third party vendors for the Residential Lending & Servicing Department.* Comply with Bank Secrecy Act policy and procedures and “know your customer/enhanced due diligence” guidelines.Job Qualifications/Requirements* Required: 15+ years of Residential Underwriting/auditing/compliance experience.* Required: Knowledge of Lending Compliance regulations: Regulation X (RESPA), Regulation Z, Regulation B, Fair Lending HMDA Guidelines among others.* Required: Experience with internal and outside audit processes and responses alike.* Required: Fraud review skills and ability to take action immediately.* Required: Knowledgeable with CFPB compliance, guidelines and execution of policies.* Required: Excellent verbal and written communication skills.* Required: Excellent customer service skills to all: business partners and co-workers alike.* Required: Quality assurance that pertains to residential lending products.* Required: Must be extremely organized, analytical and detail oriented.* Required: Ability to multi task and meet deadlines.* Required: Thorough knowledge of mortgage lending, loan documentation requirements, underwriting, title, escrow and loan processing policies, procedures, terminology, automated processing systems and Federal and State guidelines.Physical DemandsLifting/CarryingUnder 10 lbs: Rarely (Less than 1 hour per week)Pushing/PullingUnder 10 lbs: Frequent (34% – 66% of the time)11-20 lbs: Occasional (1% – 33% of the time)Twisting/TurningReach over shoulder: Rarely (Less than 1 hour per week)Reach over head: Rarely (Less than 1 hour per week)Reach outward: Rarely (Less than 1 hour per week)Climb: Rarely (Less than 1 hour per week)Crawl: Rarely (Less than 1 hour per week)Kneel: Rarely (Less than 1 hour per week)Squat: Rarely (Less than 1 hour per week)Sit: Constant (over 66% of the time)Walk-Normal Surfaces: Frequent (34% – 66% of the time)Walk-Uneven Surfaces: Rarely (Less than 1 hour per week)Walk-Slippery Surfaces: Rarely (Less than 1 hour per week)Stand: Frequent (34% – 66% of the time)Bend: Occasional (1% – 33% of the time)OtherKeyboard/Ten Key: Constant (over 66% of the time)Fingering (fine dexterity): Constant (over 66% of the time)Handling (grasping, holding): Constant (over 66% of the time)Repetitive Motion – Hands: Constant (over 66% of the time)Repetitive Motion – Feet: Rarely (Less than 1 hour per week)