The Sales and Front Desk Associate (SFDA) is responsible for greeting and checking in members and guests as they enter the club.
The SFDA will answer phones and sell retail products at the front desk.
The SFDA will tour prospective members through the club and make sales presentations for both membership and personal training agreements.
The SFDA will assist the Club Manager (CM with updating member information, collecting member debt, and maintaining a professional and welcoming environment at the club.
The SFDA will frequently need to assist the CM with organizing, cleaning, and stocking the club.
Job duties and responsibilities include, but are not limited to:
• Upholding company standards; maintaining a clean and organized work environment;
• Having a customer-first attitude.
Greeting every member with a welcoming smile and being willing to help at all times.
Nothing less than total professionalism and courteous behavior will be tolerated;
• Understand and be prepared to share all club promotions;
• Handling telephone inquiries from potential new customers.
Telephone inquiries should lead to appointments and the collection of prospect information like full name, phone number, etc.
• Cleaning the club equipment, floors, restrooms, desks, etc.
Re-racking weights.
Stocking club restrooms and stocking club retail displays;
• Assist in the achievement of club goals.
The SFDA does oversee any employees.
The SFDA reports directly to the CM.
Knowledge, Skills & Abilities The SFDA should have the following qualifications:
• Experience with customer service preferred.
• Experience with health and fitness preferred.
• Must be able to communicate effectively with members and other club personnel.
Certifications/Education Level
• High School Diploma or GED preferred, but not required.
• Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification recommended.
Physical Qualifications
• Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public.
• Travel: Must be able to travel by car.
• Ability to access and operate club computer systems including prepare documents, enter data into the computer system, read reports from a computer database or email system.
• Ability to lift heavy weights of at least 45 pounds and other heavy objects for the purposes of club maintenance.
Work Environment
• Ability to work a varied schedule to support the needs of the club, including frequent extended workdays, and weekends and holidays may be required…