Would you like to apply your operational and sales excellence program management expertise to ensure optimal customer success for all of Microsofts U.S.
enterprise customers and partners?
If so, read on!
Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldnt anywhere else.
This is a world of more possibility, more innovation, more openness, and skys-the-limit thinking a cloud-enabled world.
Our mission is to empower every person and every organization on the planet to achieve more.
This mission is ambitious and at the core of what our customers and employees care deeply about.
We have unique capability in harmonizing the needs of both individuals and organizations.
We deeply care about taking our ideals and vision global and making a difference in lives and organizations in all corners of the planet.
The Chief Digital Office i s the agent of change and creator of strategic enablers for the Microsoft U.S.
Subsidiary (MSUS) to drive customer digital and cultural transformation through Market Making and Development, Growth Strategies and Insights, Digital Transformation and Community Leadership.
MSUS Customer Success Unit (CSU) Consumption Excellence Leader
The CSU Consumption Excellence Leader defines and drives a consumption culture.
You will be responsible for operational excellence of consumption activities across the MSUS subsidiary.
We expect you to be highly collaborative, working as an extension of the CSU General Manager and with Operating Unit (OU) leaders to direct, influence and measure consumption outcomes.
You will provide business intelligence to leaders to support data-driven decisions and coach team members on both strategic programs and tactical action that can accelerate consumption activities.
Key Success Outcomes: when this role is performed successfully, the following outcomes are achieved:
Our customers achieve target business outcomes associated with stated success plans.
MSUS achieves consumption business goals and attains KPI targets.
OU teams are equipped and enabled to apply best-practices and remove key blockers to accelerate consumption.
OU leadership understand consumption performance trends and key influencers.
Responsibilities
The primary responsibilities of the role include:
Be the CSU GMs point of accountability for MSUS-level consumption activities and targets.
Develop, guide, and assist CSU leadership on strategy and best practices to drive consumption.
Synthesize business strategies and present viable recommendations to the leadership team to address gaps and risks in achieving consumption goals.
Implement and manage effective consumption hygiene practices to create a high-quality portfolio of customer success engagements.
Ensure that all significant opportunities have defined success plans, and consumption outcomes are reflected in pipeline targets.
Maintain the effectiveness MSUS rhythms to track consumption performance, identify blockers, identify best-practices and lessons learned.
Provide a robust set of consumption analytics and consumption trend reports to MSUS leadership.
Qualifications
10+ years of experience in customer-facing, Service delivery, Sales, and/or Customer Success roles
5+ years program/project management
Deep understanding of cloud consumption dynamics and consumption reporting
Experience of customer service process design and continuous improvement
Proven ability to orchestrate activities across multiple stakeholder teams and to lead through influence.
Problem-solving ability, especially in gathering data to drive decision making under strict timelines and working through complex requirements.
Leadership through Influence; ability to drive alignment with cross functional teams to a common objective and define execution priorities against objectives.
Ability to work on multiple projects simultaneously, manage ambiguity and drive for clarity.
Advanced oral and written communication skills both written and verbal.
Advanced presentation skills.
BA/BS equivalent.
Location/Travel: You may be based anywhere in the United States.
You can expect travel to range between 0
– 25%, contingent upon ovid-19 restrictions.
Join us and be one who empowers billions!
Thats incredible reach.
When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world.
#bizops
Microsoft is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.