Case Install Team Lead Location: Remote Role
– Northeast United States Accenture is a global professional services company with leading capabilities in digital, cloud and security.
Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations servicesall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers.
Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
Visit us at www.accenture.com.
In todays business environment, growth isnt just about building valueit’s fundamental to long-term business survival.
So how do organizations sustain themselves?
The key is a new operating modelone that’s anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale.
You will deliver breakthrough business outcomes for clientsby harnessing talent, data and intelligence to revolutionize their operating models.
Operations is one of four services that make up one Accenture the others are Strategy and Consulting, Interactive and Technology.
Job Description Maintains oversight of their assigned team(s), able to anticipate, identify, and assess complex issues problems Develops and implements a corresponding plan of action to bring the situation to resolution Communicates changes or issues to supervisor and assists other team leads with resolutions, as needed Interprets day to day business objectives and prepares executes operational practices work programs Ensures proper execution of processes by team ensures the volume of work produced meets product service standards and exceeds quality standards Able to become the subject matter expert with industry expertise to support team questions, escalations, problem solving and industry questions May performs incident notification and escalation to ensure problems requests issues are communicated effectively and receive proper management attention Able to identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction Expected to understand and manage to client Service Level Agreements (SLAs) and departments products key performance requirements Demonstrates understanding of the customers business needs or market and maintains high customer satisfaction ratings Take accountability for effectively handling senior level escalations or customer complaints received via various sources Able to conduct/manage day to day type of client calls, in a professional manner by demonstrating expert knowledge of processes and related systems to effectively perform responsibilities, highlight risks, assist with solutions Responsible to prepare, coordinate and conduct performance appraisals, and counsel employees on career and performance disciplinary issues Drive innovation, ideation and client value creation projects Basic Qualifications Minimum 3 years experience leading a team/acting as a Subject Matter Expert (SME) Minimum 3 years experience with Life and Disability products and processes Minimum 1 year experience with Microsoft Applications Minimum 1 year reporting/analytics experience Preferred Qualifications Leading a team of 10 or more members as direct reports Experience with Microsoft Applications to include Word, OneNote, Excel, PowerPoint, and MS Project Experience with Excel to include Pivot Tables, charts and/or macros Experience in Business Process Services As required by Colorado law under the Equal Pay for Equal Work Act, Accenture provides a reasonable range of compensation for roles that may be hired in Colorado.
Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location.
For the state of Colorado only, the range of starting pay for this role is $56,484 $129,800 and information on benefits offered is here.
(https://www.accenture.com/us-en/careers/your-future-rewards-benefits) COVID-19 update: The safety and well-being of our candidates, our people and their families continues to be a top priority.
Until travel restrictions change, interviews will continue to be conducted virtually.
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