Job Details: BUSINESS PROCESS ANALYST
WHAT IS THE OPPORTUNITY?
This business process analyst will facilitate the generation of process requirements based on defined business needs.
Collaborate with technology partners in the design of information architecture and process functionality with close attention to data governance.
Deliver appropriate weekly, monthly project status updates.
This individual must be able to access and interpret data to produce analytical models for management as required.
Perform system administrative, configuration and reporting functions which are NOT the responsibility of Business and Technology Services.
Banking and Investment Services Division
Banking and Investment Services plays an integral role in leading the strategic vision and execution of all banking operations.
Our servicing and operations professionals partner closely with all of our lines of business to carry out critical functions, including client/deposit servicing, contact center operations, payments processing, and trade and lending operations, while identifying and mitigating risk throughout the organization.
Servicing and operations professionals seek to transform and define an integrated support model through automation and cutting-edge digital technologies, to deliver an excellent experience for our clients and businesses.
WHAT WILL YOU DO?
Develop & maintains project tracking including status updates to stakeholders
Review and research current state processes
Partner with lines of business and technology teams to make recommendations for future state
Become the business subject matter expert, experienced in business analysis and requirements gathering
Participate in process design and project implementation teams in process improvement activities
Ownership of business readiness activities
Diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools
Develops and supports the delivery of information to assist tactical and strategic programs.
Designs scalable business systems, supports implementation.
Establishes tracking metrics and standards documentation for adoption and audit
Coordinates and obtains access to data and identifies technical resources for project support.
This individual will be looked upon to proactively troubleshoot for the best solution given the strategic direction of the division.
WHAT DO YOU NEED TO SUCCEED
Must-Have*
Bachelor’s Degree or equivalent experience.
Minimum 5 years of experience in a banking operations environment
Minimum 5 years of experience in data architecture, governance and in writing business and / or system requirements and business / finance analysis
Minimum 5 years of experience managing projects
Skills and Knowledge
Excellent process management and problem solving skills
Prior banking experience and extensive experience of process analysis and design
Thorough knowledge of Agile methodology preferred
Thorough knowledge of PC computing environments, experience with database/data warehouses, and experience using reporting/query tools such as Brio, MS Query, MS Access, Crystal Reports or Business Objects
Strong knowledge in MS Word, Excel and MS Access
Working knowledge of financial analysis techniques
Strong organizational and analytical skills.
Excellent verbal and written communication skills
Independently evaluates business systems needs and requirements and recommends and implements solutions
Works on high priority projects where business problems are complex or unique
Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors
Exercises judgment requiring more in-depth knowledge using generally defined practices and policies in selecting methods and techniques for obtaining solutions
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal.
Since day one we’ve always gone further than the competition to help our clients, colleagues and community flourish.
City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today.
City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
In order to be hired and work at City National Bank, you must be fully vaccinated against COVID-19.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled