Technicians at Nordstrom support customers across multiple channels, with a focus on providing excellent customer experience to Nordstrom Employees. Technicians at Nordstrom have a wide range of responsibilities ranging from in store support, Service Desk support and backend monitoring of systems and applications, just to name a few.
A day in the life?
- Protects our Brand and competitive advantage by ensuring that customer /other protected data and intellectual property is protected, never exposed to external breach or unauthorized access, and all appropriate security controls / practices are implemented
- Mentors Technician 1s and peers on security best practices, including Nordstrom specific security standards and policies
- Utilizes daily work management systems data to prioritize backlog of work, and communicates identified issues/changes to leadership
- Identifies why a problem is occurring, analyze the appropriate data and create an effective plan for resolution using technical solutions
- Demonstrates understanding and consistently delivers within the target SLA’s for the specific area
- Demonstrates understanding of Project Management best practices. Adheres to scheduled work times
You own this if you have?
- 1+ years? experience in a service management industry
- 1+ years? tech support experience
- 1+ years? experience troubleshooting, testing, or repairing technical equipment.
- 4 year degree in related field preferred or equivalent experience
?How we work
- With others. We leverage a robust set of virtual collaboration tools facilitating effective engagement among remote workers
- With transparency. We encourage open dialog and discourse. We actively work to break down silos
- With agility. We believe in leveraging methodologies focusing on individuals, interactions, collaboration and responding rapidly to change
- With open minds. We are committed to creating a diverse culture where people are free to voice their views and suggest creative solutions
- With pride. We value investing in people, growing careers, embracing diversity, inclusion, belonging and Nordstrom Core Values
- Customer Obsessed, Owners at Heart, Curious and Ever Changing, Here to Win, and Extending Ourselves
We’ve got you covered…
We offer a comprehensive benefits package that includes medical, vision and dental coverage, a fabulous merchandise discount, an employer-matched 401(k) plan, matching for charitable giving, employee stock purchase plan, and much more depending on your role.
We are an equal opportunity employer committed to providing a diverse environment.
This job description is intended to describe the general nature of the work employees can expect within this particular job classification. It is certainly not a comprehensive inventory of all duties, responsibilities and qualifications required for this job.
Job
Technology
Location
United States- LA
Business Group Headquarters