Functional Summary The Service Technician and Service Engineer are responsible for installing and servicing a variety of Coordinate Measuring Machines (CMM), machine tools, and accessories.
Duties and Responsibilities Responsible for the installation and machine maintenance, which includes diagnosis, repairs, certification and re-calibration of various machines at the customer sites, to conform to factory specifications and accuracy standards.
Performs service calls at customer sites to correct problems involving company products, diagnoses and corrects the problem, and performs related duties to customer satisfaction.
Provides technical support to other service representatives and customers.
Ensures prompt preparation and completion of service and expense reporting related to assigned duties.
Provides the highest customer satisfaction while representing Hexagon in a professional manner.
The design, documentation, testing, creation or modification of computer programs related to machine operating systems Technical duties include tasks that are both mechanical and electrical.
Mechanical duties include assembly, disassembly, leveling, diagnosis and repair of mechanical issues on automated equipment.
Electrical duties include diagnosis, troubleshooting and repair of control systems.
Supports organizational policies related to safety, environmental protection, housekeeping, etc.
within area of responsibility.
Supports and participates in continuous improvement activities that positively affect safety, the environment, quality, reliability, and productivity or improve the overall suitability and effectiveness of the management system, its processes and products.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequently required to stand, walk, sit, reach with hands and arms, talk and hear and regularly lift up to 75lbs of equipment Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment is primarily customer locations with occasional visits to the Hexagon office Qualifications Associates Degree preferred or equivalent combination of technical courses and experience Mechanical, electrical, computer, and software experience Must be self-motivated, highly detail-oriented and organized, capable of working independently Excellent customer service, verbal and written communication skills Must be able to travel extensively Lifting of up to 75lbs Organizational Relationships Reports directly to the Regional Service Manager