Job Description: The Senior Systems Services Analyst will support Engineering and Systems Operational support for Business Unit aligned functions including Application Support, Cloud Enablement/Deployment, Helpdesk, Batch, Mid-tier & Web Operations.
By demonstrating and promoting Fidelity and agile leadership behaviors, you will evolve and sustain an innovative agile culture.
You will have the opportunity to leverage your skills in engineering, partner in modernizing and testing applications in addition to providing critical production support.
You will be encouraged to quickly gain understanding of all the components of our applications and will work with the team to deliver outstanding solutions.
Our ever-evolving technology stack ensures a phenomenal learning culture in the team.
We are always exploring new technologies and new ways to continually provide value to our customers.
This team has a direct and positive impact on Fidelity’s customers.
The Expertise We’re Looking For Bachelor’s degree.
5 years of technology experience.
Experience managing technology environment stability and availability.
Knowledge of ITIL practices Knowledge of DevOps and Site Reliability Engineering (SRE) practices and principles.
Experience with Agile software development methodologies, delivery projects, and implementation.
Knowledge of basic networking (ping, traceroute, DNS) Experience with search and analytics engines (Splunk, ELK…) Experience with Linux/UNIX and Windows operating systems Experience with workflow design, data analysis, and requirements identification/specification Experience with cloud-based technologies including SaaS solutions in the cloud and AWS Experience with CI/CD pipelines and associated technologies Familiarity with Powershell and Python scripting Familiarity with programming languages including Java.
Production support experience with financial systems Demonstrated creative and abstract thinking Experience of docker, cloud-computing / cloud services platforms (e.g.
AWS or Azure) AWS Certification a plus The Skills You Bring Your skills as a team player are necessary as you join a highly functioning scrum team in an agile work environment.
You jump in and assist when help is needed and push to get the stories completed as you finish sprints and add value added interactions for our customers.
You will have effective communication and will share your ideas and opinions as we look to innovate and improve our platforms.
You will bring a growth mindset to work everyday as you continue to learn new technologies and skills which you share with your scrum teammates.
You will ask for feedback and put goals in place to help improve your own skill set.
You will use your data security skills to keep our customers information safe.
Strong communication (written and verbal) and interpersonal skills Positive relationship management and facilitation skills Strong analytical and/or project management skills required Ability to provide occasional weekend support for the production environments Strong problem solving and troubleshooting skills The Value You Deliver The primary responsibility of the team is to lead initiatives which enhance the operational stability and availability of the applications that customer facing associates used to do their job.
The team’s goal is to deliver agreed levels of service to users and customers and to provide the best associate experience possible.
Strong technical skills and a passion for production stability.
Manage incidents for timely resolution and escalate issues to senior management, expect to be a member of on call rotation team.
Ability to learn new platform technologies quickly.
Champion automation efforts.
Focus on improvements in instrumentation, logging, documentation, and monitoring.
Improve development and maintenance of monitoring and instrumentation capabilities for existing suite of applications.
Establish plan for continuous improvement regarding stability and availability.
Metrics and reporting around various areas including, but not limited to, application performance & monitoring, incident and problem management, etc.
Expected to work independently with limited supervision.
Strong sense of ownership for the health of the applications and level of partnership with the business.
Coordinate and encourage the adoption of new tools and process within the team.
Collaborate with technical teams to identify dependencies, coordinate activity and resolve problems.
Document and review implementation plans, support procedures and environment configurations.
Respond to dynamic needs of management and partners