KPMG is currently seeking a Lead Specialist to join our KPMG Spectrum practice.
Responsibilities: Own/manage relationship(s) with assigned client(s) providing the proper governance, becoming a trusted advisor and leading the various supporting teams End to end engagement management which includes driving mobilization and transition, oversee engagement financials, ensure service levels are on target and identify new client opportunities Collaborate with delivery teams, solution management and delivery leadership to proactively identify gaps and drive service improvement plans where needed; develop and deliver Quarterly Business Reviews and Strategic Planning Sessions with key client stakeholders including executive decision makers Ensure that all client records and required documentation is complete, accurate and maintained throughout the duration of the contract and in compliance with KPMG requirements Create and maintain customized communication plans for each client; oversee client invoicing, contract change orders and contract renewals and support the business development teams with RFP responses and new business pursuits Provide updates to KPMG engagement teams on new client opportunities, performance management reporting and overall client health Qualifications: Minimum five years of recent experience working in a Managed Services capacity with a minimum of three years managing client relationships; project management and experience governing service management utilizing the ITIL framework Bachelors Degree from an accredited college/university preferably in Computer Science, Cyber Security, Information Security, Engineering, Information Technology, Finance, Business Experience with Identity & Access Governance including role-based access control, access request and certification; possess practical knowledge and experience with Identity Management technologies Ability to exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results, and ensuring that delivery goals, schedules and performance requirements are achieved Perform process-based performance benchmarking with strong analytical skills, strategic focus, broad-based business judgment, proven initiative, creativity, assertiveness and leadership abilities Additional desired certifications
– ITIL Foundation, PMP or Six Sigma Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future Ability to travel as necessary