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We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions so you feel empowered at work.
Our team members have what they need to make a meaningful impact and feel truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com Business Unit Description Global Derivatives Technology develops and supports xTrader, CIBC’s cross-asset portfolio management system.
xTrader is a suite of .NET applications that feed the bank’s finance, regulatory, and risk management systems.
CIBC’s Capital Markets division provides integrated global markets products and services, investment banking advisory and execution, corporate banking and top-ranked research to corporate, government and institutional clients.
Our Capital Markets business is growing in the United States.
We recently launched a convertible bond trading desk, an environmental products business, and an expanded prime services franchise.
CIBC is a leading North American financial institution.
Our 44,000 employees provide a full range of financial products and services to 10 million clients in Canada, the United States, and around the world.
What You’ll Be Doing The Production Application Support Specialist supports xTrader and other applications used by CIBIC’s Capital Markets division.
The Specialist works with traders to solve technical problems.
He or she acts as an advocate for the front office in discussions with the broader technology team.
How You’ll Succeed Diagnose and resolve technical problems with xTrader and other applications used in Capital Markets.
Escalate issues to internal developers, external vendors, or to our infrastructure providers.
Prioritize when several issues occur simultaneously.
Provide timely updates to the affected traders and to technology managers.
Gather business requirements, for example in anticipation of trading a new product.
Liaise with the business analyst and project management teams.
Apply Information Technology Infrastructure Library (ITIL) practices for incident, change, and problem management.
Manage major incidents in collaboration with CIBC’s Enterprise Incident Management team.
Support spreadsheet-based market data and pricing processes.
Test new application functionality before release.
Oversee operations team and vendors during application releases.
Build strong working relationships with traders, the broader technology team, and external vendors.
Document processes and recurring issues.
Share knowledge within the team.
Perform disaster recovery tests to ensure the resiliency of CIBC’s systems.
Cross-Functional Relationships This role requires extensive collaboration with traders, software developers, business analysts, project managers, and external vendors.
Compliance Requirements/Responsibilities As a CIBC employee, the incumbent must comply with all applicable policies, standards, guidelines and controls.
Authorities/Decision Rights The incumbent has the authority to recommend changes to business processes to enhance operational efficiency and effectiveness.
Job Dimensions The incumbent is responsible for supporting applications used in US Capital Markets.
This role does not have people management responsibilities.
Who You Are Values matter to you.
You bring your real self to work and you live our values – trust, teamwork and accountability.
You can demonstrate experience with: This is a challenging role that requires strong technical skills, experience with capital markets, and the ability to work in a fast-paced trade floor environment.
Educational background Post-secondary degree in computer science, mathematics, engineering, finance, or another analytical discipline.
Chartered Financial Analyst (CFA) or Financial Risk Manager (FRM) designation would be an advantage.
Technical skills 1-3 years of experience in financial mathematics, derivative pricing, and risk management (“Greeks”).
Experience with commodities and equity derivatives would be particularly relevant.
Familiarity with the lifecycle of a derivative trade including pricing, confirmation, clearing, and settlement.
Broad technical knowledge of Windows and Linux.
Experience with relational databases and Structured Query Language (SQL).
Experience with object databases like MongoDB would be an asset.
High-level understanding of computer infrastructure, including TCP/IP networking.
Experience with Microsoft Excel, including Visual Basic for Applications (VBA).
Experience with market data, particularly Bloomberg, would be valuable.
Experience with ITIL, including an incident, problem, and change management tool like ServiceNow.
Experience with software testing and issue management using a tool like JIRA to track defects.
Experience with an application monitoring tool, e.g.
Dynatrace or ITRS Geneos.
Experience with the software development life cycle, including requirements gathering and testing.
Interpersonal skills Strong written and verbal communication skills Ability to work effectively with demanding users in a fast-paced trade floor environment.
Ability to build trust and influence others.
Working Conditions This role is in-person at CIBC’s 300 Madison Avenue trade floor in New York.
The trade floor is an open, noisy environment with frequent interruptions.
Occasional work may be required on evenings, weekends, and holidays.
Work outside of business hours can be done remotely.
Travel to Toronto, Canada may be required annually.
You embrace and champion change.
You’ll continuously evolve your thinking and the way you work in order to deliver your best.
Your influence makes an impact.
You know that relationships and networks are essential to success.
You inspire outcomes by making yourself heard.
You’re digitally savvy.
You seek out innovative solutions and embrace evolving technologies.
You can easily adapt to new tools and trends.
You’re driven by collective success.
You know that collaboration can transform a good idea into a great one.
You understand the power of an inclusive team that enjoys working together to create a shared vision.
What CIBC Offers At CIBC, our people are our greatest asset.
You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well.
As part of our team, you will: Thrive : Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home Connect : Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity Develop : Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning, and comprehensive product training Prosper : Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan