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Informatics Support Analyst, AlinIQ – US Remote West Coast Region

Abbott Laboratories

This is a Full-time position in Los Angeles, CA posted September 16, 2021.

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

ABOUT ABBOTT DIAGNOSTICS:

The key to successful treatment and full recovery is often fast, accurate diagnosis. Abbott’s life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions and transform the way the world is managing health.

Our pioneering technology spans the world of healthcare operations — with medical diagnostic instruments, tests, automation and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices and clinics.

Summary

Our Diagnostics Business has an opportunity for an AlinIQ Informatics Support Analyst to provide post implementation support to customers for AlinIQ products. 

This is a remote position that can be based anywhere in the US West Coast region. Daily/defined west coast time zone hours for this position will typically be within normal business hours of our US customers, however, on call, nights and weekends will be expected once every 4 weeks.

What You’ll Do  

  • Become a trusted advisor to customers
  • Serve as a technical liaison into other parts of Abbott, AlinIQ Professional Services Center of Excellence, R&D, and Quality, for customer reported issues
  • Provide feature/ product enhancement input based on customer feedback
  • Maintain and assume accountability for a culture of high customer service
  • Provide phone and email customer support and troubleshooting assistance along with taking care of all relevant documentation for AlinIQ informatics products
  • Track and report on customer support activities and related metrics
  • Revise and keep up to date, all relevant systems of record
  • Participate in team and customer meetings effectively 

Education And Experience You’ll Bring  

Required  

  • Bachelor’s degree in Science, Computer Science, Information Systems, Medical or Hospital Informatics, or related disciplines
  • 5 years of relevant experience installing, configuring and/ or maintaining and supporting diagnostics laboratory informatics applications
  • Sound understanding of diagnostics laboratory workflows and related technologies
  • Demonstrated understanding of one or more products such as laboratory information systems, middleware, or inventory management systems used in diagnostics laboratories
  • Hands on experience with customer troubleshooting and support for one or more laboratory information systems
  • Independently able to provide customer support with a high degree of commitment and quality, and an aptitude to understand customer problems & pain points, identify root cause, and provide remediation
  • Technical proficiency with general business applications such as MS Office, SmartSheet
  • Attention to detail and a concern for quality
  • Able to innovate; willing to bring ideas forward, escalate issues and risks in a positive way

Preferred  

  • Implementation and configuration experience for laboratory informatics software, laboratory information systems (LIS), laboratory workflow and operations  
  • Hands on experience with Abbott Diagnostics instrument systems and AlinIQ
  • Expert level knowledge of Windows Operating systems (server and workstation), in networking and non-networking environments and experience with Linux
  • Proficiency with system architecture and networking concepts
  • Background in medical technology or laboratory LIS
  • Experience with Lab Automation
  • Strong verbal and written communication skills with excellent customer facing capabilities

WHAT WE OFFER  

At Abbott, you can have a good job that can grow into a great career. We offer: 

  • Training and career development, with onboarding programs for new employees and tuition assistance  
  • Financial security through competitive compensation, incentives and retirement plans  
  • Health care and well-being programs including medical, dental, vision, wellness and occupational health programs 
  • Paid time off  
  • 401(k) retirement savings with a generous company match 
  • The stability of a company with a record of strong financial performance and history of being actively involved in local communities 

Learn more about our benefits that add real value to your life to help you live fully:  www.abbottbenefits.com  

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity. 

Connect with us at www.abbott.com, on LinkedIn at www.linkedin.com/company/abbott-/, on Facebook at http://www.facebook.com/Abbott and on Twitter @AbbottNews.