H!ERO is an outsourced marketing agency looking for a full-time Entry Level Customer Service Representative to join our Torrance office on a permanent basis.
You will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our client portfolio.
This role offers you the opportunity to work in a national firm that offers excellent career progression.
Core Responsibilities:
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Provide high-quality service to each of our clients
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Maintain client confidentiality at all times
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Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational Procedures
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Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers and product specialists
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Communicates clearly with staff in a timely and professional manner
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Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client
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Verify and maintain data quality
Job Requirements:
Essential Skills:
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Clear written and verbal communication skills
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1+ years of prior experience is preferred
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Strong relationship management skills
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Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible
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Business acumen in the marketing and client relations field is preferred
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Must understand and comply with applicable regulations and standard operational procedures
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Must ensure that all transactions are executed properly and meet compliance guidelines
Associated topics: answer, associate, call center representative, client service, customer care associate, customer care specialist, customer service associate, representative, support, system support