Graduate Legal Customer Support Manager Sector
– Technology, Law, Legal, GraduateLocation
– New York, Chicago or Los AngelesSalary & Benefits
– $60,000 BenefitsJob Type
– Customer Success, Customer Support, Full-time, PermanentThis is a fantastic opportunity for a recent Graduate to join the market leading disruptive technology firm within the legal profession.The Graduate Legal Customer Support Manager will be providing support to the entire customer base, ensuring customers are able to use the product as designed.
This will involve being the core point of communication between our sales and technical teams, educating customers on use of the technology but also, using an in-depth knowledge of the product to help resolve their issues.
Where issues may require technical expertise, the Customer Support Manager should liaise with the technical team to provide support.The Company: Launched in September 2016 and already in use on six continents, the company’s document review platform offers lawyers greater insight at unmatched speeds.The software builds on ground-breaking machine learning and pattern recognition techniques developed at the University of Cambridge to read and understand legal language.
The technology is used by law firms and in-house teams in over 40 countries around the world to improve processes such as due diligence, compliance reviews, property lease abstraction and eDiscovery.Responsibilities: Act as the core point of contact and liaise between clients, Sales teams and Technical TeamAbility to work with leading law firms to help them get the most of the productWork with customers and sales team to solve problems and resolve issues/queries quicklyUnderstand the customer’s requirements to triage queriesProvide advice and educate customers on the products and be a technical authority for customers about the products and technologiesProvide direct updates on a daily basis to managementRequirements: Bachelor’s or master’s degree from a Top 200 Global University, with a GPA of 3.5 or aboveArticulate and motivated self-starter with a problem-solving attitudeExcellent customer facing skillsExcellent communication and written skillsOrganised with excellent time management skills with an ability to prioritise effectivelyProven ability to work autonomously and in a team in an innovative fast-paced environmentReference ID: Indeed3134-1PGRPWJob Types: Full-time, CommissionSalary: $55,000.00
– $65,000.00 per yearBenefits:401(k)Health insurancePaid time offSchedule:Monday to FridayEducation:Bachelor’s (Preferred)