IMSolutions, LLC is seeking an Customer Service Reps
to support a Federal Government Client with the
execution of its current workload and to enhance its own
internal capabilities. Candidate will provide
Customer support to technical and
management-level personnel or field or technical work
under supervision. This includes, but is not limited to,
documentation planning and support, project
administration, program management support, event
planning and administration, mail services, records, data
input and other office administration functions.
Job Requirements:
- Handle incoming customer service calls
- Dispatch incoming customer phone calls
- Accept customer calls and return customer
- Maintain customer service related information for customer accounts
- Ensure quality customer service and customer satisfaction
- Maintain customer service voicemail and return customer calls
- Provide customers with superior customer service
- Provide customer service for internal customers
- Capturing customer information and answering customer inquiries
- Resolve inbound customer calls regarding account
- Take customer orders and provide high-quality customer service
- Make out going customer service calls
- Work with customer service manager to ensure proper customer service
- Resolve any customer service issues
- Answering inbound calls and providing excellent customer service
- Provide customer support and handling customer inquiries
- Combining excellent customer service skills
- Assure quality customer service to all customers
- Provide exceptional customer service to all customers
- Provide superior customer service with all customer interactions