Job Purpose
The primary objective for this position is to consistently interact with our customers in a positive, helpful and professional manner. The ideal candidate can work independently, under pressure and balance competing priorities in a results-oriented work environment.
Duties And Responsibilities
- Build and maintain relationships with new and repeat customers and ensure their satisfaction throughout the entire sales process
- Communicate effectively, pleasantly and in a timely fashion with customers to answer all questions and client inquiries
- Host and participate in tele-conferences and on-site meetings with clients
- Assist clients by generating detailed quotes, as well as processing orders, tracking open existing orders
- Become an expert in the procurement of clinical specimens in order to effectively discuss projects with researchers and scientists
- Develop an extensive understanding of how the clinical division operates
- Serve as a liaison between our clients and all internal departments
- Work with our Sourcing and Project Management team to develop order fulfillment plans
- Lead or participate in meetings with the operations team to explain the execution plan of complex projects
- Provide ongoing support to the business development field team
- Manage certain key accounts, as assigned and serve as our clients point of contact throughout the entire ordering process for all projects assigned
- Seek up-sell/cross-sell opportunities and present value-added service options
- Manage opportunities in Salesforce
- Follow up on open opportunities and leads
- Assist with training new team members
- Develop an extensive understanding of the products and services offered by all clinical divisions
Job Requirements:
Qualifications
- Customer First Attitude
- Service-oriented approach
- Commitment to Quality
- Ability to Problem Solve
- Excellent written, oral, and interpersonal communication skills
- Highly self-motivated, self-directed, and attentive to detail
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Extremely organized
- Fast-paced with a strong work ethic
- Ability to work both independently as well as on a team in a collaborative environment
- Ability to think outside-the-box
- Computer savvy and ability to adapt quickly to new technologies
- Bachelors Degree, in science preferred
- Clinical Research Coordinator, experience a plus
- At least 2 years experience in a client services position
- Proficiency in Microsoft Office Suite (Outlook, Excel and Word)
- You are a team player. You take your work very seriously, but not always yourself.
- You are dedicated and reliable
- You are looking for an organization that values mission-driven, loyal individuals focused on achieving goals those in need of our services.
- You get things done