As a Customer Service Rep, you will ensure a memorable customer experience by using needs-based strategies.You’ll gain valuable skills that you can apply to your future growth with us and any career you may pursue in the future. Imagine adding the below skills to your resume!
Communication and presentation
Listening, critical thinking, and problem solving
Adaptability and team building
Decision making
Goal setting and time management
Confidence and relevant work experience
The list will continue to grow during your employment with us. Your resume will expand to include skills that lead you on the path to careers in industries like sales, hospitality, management, technology, and beyond. And we will support your professional growth, whether at RM Packaging Graphics, LLC or beyond.
Job Responsibilities
Specific duties for Customer Service Representatives:
Identifying and resolving customer issues using problem-solving skills
Upselling products and/or services to the customer
Continually maintaining a working knowledge of our clients’ products, services and promotions
Putting the customer first and remaining polite and professional at all times
Documenting all customer information, communications and sales in a computer system
Benefits
Here’s just some of what we have to offer:
Competitive compensation – base salary + incentives the top agents make $20-$23/hr.
Flexible schedules that work around your life
WFH options after 30 days of employment
Flexible pay: direct deposit with daily and weekly options
Healthcare coverage and 401K
Paid on-the-job training
Job Requirements
Whether you’re reinventing yourself or looking to grow at a new organization, you’ll feel at home at RM Packaging Graphics, LLC. This position is a good fit for those coming from a variety of different industries, such as retail, hospitality, management, and service.
The attributes that make a great Customer Services Agent include:
Willingness to learn
Competitive spirit
Reliable
Enjoy helping others
Able to communicate with all types of people
Flexible
Background and/or drug test may be required
Job Requirements:
- Handle incoming customer service calls
- Dispatch incoming customer phone calls
- Accept customer calls and return customer
- Maintain customer service related information for customer accounts
- Ensure quality customer service and customer satisfaction
- Maintain customer service voicemail and return customer calls
- Provide customers with superior customer service
- Provide customer service for internal customers
- Capturing customer information and answering customer inquiries
- Resolve inbound customer calls regarding account
- Take customer orders and provide high-quality customer service
- Make out going customer service calls
- Work with customer service manager to ensure proper customer service
- Resolve any customer service issues
- Answering inbound calls and providing excellent customer service
- Provide customer support and handling customer inquiries
- Combining excellent customer service skills
- Assure quality customer service to all customers
- Provide exceptional customer service to all customers
- Provide superior customer service with all customer interactions