A leading architectural lighting design and manufacturing company located in Chatsworth, CA seeks an experienced person for their busy customer service & inside sales department. JOB DESCRIPTION: The Representative acts as the liaison between our customer and our company.
This person is essential in driving timely completion of orders, managing customer requests, resolving complaints, increasing sales and relaying information to the sales, purchasing, production, engineering, quality control and shipping teams.
This individual must be able to maintain both internal and external professional relationships at multiple levels.
JOB RESPONSIBILITIES:
• Enter, assist and manage customer orders as well as modify accurately and timely to meet customer expectations.
• Manage expedited orders, late orders and back orders to set realistic customer expectations and ensure achievement of delivery expectations.
• Coordinate orders and requests with internal departments and facilitate technical issue resolution.
• Manage the submittal drawings approval process and serve as a conduit between our internal teams and our representatives and/or the customer.
• Interact with Planning & Purchasing to secure estimated ship dates
• Interact with Production to assure jobs ship as scheduled.
• Handle customer calls/emails, including providing production status, coordinating special instructions and managing customer requests.
• Develop and maintain relationships with key decision makers at both the customer and agent levels.
• Interface with other departments to drive key customer-related manufacturing issues to resolution.
Identify and drive continuous improvement opportunities in process and communication.
OTHER JOB DUTIES INCLUDE BUT NOT LIMITED TO:
• Relay customer changes: shipping location, contacts and other important information to proper personnel.
• Alert Post Sales of any quality issues.
• Manage incomplete PO’s with customer.
• Assist sales team with quote activities.
• Maintain a neat and orderly work area.
• Respond quickly to inquiries and follow up as needed. BASIC QUALIFICATIONS:
• High School diploma/GED required
• Minimum (2) years of related customer service experience desired.
• Strong attention to detail.
• Team oriented. SAP experience preferred.
• Ability to work 40+ hours per week, including rare weekend if needed.
About Advantage Resourcing
Advantage Resourcing is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors.
We will provide reasonable accommodations throughout the application, interviewing and employment process.
If you require a reasonable accommodation, contact us.
Advantage Resourcing is an E-Verify employer.
This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it.
All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.