Customer Service Agent

Job Description

SIXT is looking for a Customer Service Agent to deliver exceptional customer service to customers from around the world. You will provide customers with accurate information and take detailed and timely records of damages, gas volume, etc. The ideal candidate possesses the following attributes:  

Exceptional interpersonal and relationship building skills  

Strong verbal and written communication skills 

Strong organizational skills and the ability to multi-task 

Ability to manage stressful or unusual situations to maintain good customer service 

What you will do:

Welcome all customers as they arrive on the lot 

Ask about their experience with Sixt, recording feedback to improve future rental experience   

Make sure customers have all personal belongings from the vehicle   

Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report 

Use proper statement to determine if vehicle is being returned with full tank of gas 

Advise and review rental charges, providing an accurate receipt to the customer 

Provide information regarding transportation to the airport terminal if applicable 

Complete a service alert for any mechanical and or body damage communicated by the customers 

Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location 

Keep lot organized for ease of access and traffic flow 

Work in outdoor weather conditions including direct sunlight, rain, heat or cold 

Perform other job duties as assigned to meet the business needs 

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