Purpose of Position Perform support services for clinical staff and medical staff in their efforts to provide daily individual and group patient care.
Guide clients through the system from point of intake through their scheduled appointments/groups.
Act as an information resource to clients, medical staff, and clinical staff as the need arises.
Description Provide secretarial/receptionist coverage in an efficient, timely, and professional manner.
Mulittask in a busy office environment.
Adhere to all standards of confidentiality in regards to patient’s rights.
Schedule patient appointments in person or by telephone.
Prepare reports and correspondence; produce schedules and charges from automated systems.
Locate, pull and prepare charts for the following day’s schedules.
Maintain clinician daily appointment schedule.
Assist in location of missing charts and compile new charts.
Open and distribute mail.
Maintain patient records including the retrieval of patient charts to file correspondence, reports, test results, etc.
Pull charts for telephone messages as needed.
Greet patients, verify insurance and collect co-payments.
Follow policy and procedure regarding reporting any non payment and/or insurance changes.
Obtain all required consents.
Secure copies of valid insurance cards.
Answer telephone in a timely manner, direct calls to appropriate persons, and take accurate messages.
Schedule appointments as requested with other providers, agencies, etc.
Prepare associated forms such as requisitions or referral forms with review of any prep required as necessary.
Copy and/or provide medical records information to outside providers under established guidelines as needed.
Distribute charts to clinician, nurse, or physician for release as needed.
Qualifications Two years secretarial experience required, preferably in a clinical/medical office setting and/or Associates level education.
Ability to read, write and communicate in English.
Must be computer proficient in Microsoft Office and/or other applicable software programs.
Experience in Medical Office Software preferred.