[Office Assistant / Remote]
– Anywhere in U.S.
/ Competitive Pay
– As an Administrative Assistant you’ll: Assist the frontline agent and hold for vendors when appropriate allowing agent to quickly service clients; Assist leadership with various duties to include but not limited to distributing emails, monitoring bright metrics, gating agents in support of SLA requirements, monitoring queue work and distributing as appropriate; Ensure that all Department Processes are properly documented and communicated; Research weekly/monthly SLA reports when performance is below contract; Distribute monthly agent scorecard resultsHiring Fast >>