For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment.
Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world.
We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!
STAPLES Center has clearly established itself as the sports and entertainment center of the world.
As the home of four professional sports franchises – the NBA’s Los Angeles Lakers and Los Angeles Clippers, the NHL’s Los Angeles Kings and the WNBA’s Los Angeles Sparks – STAPLES Center has proven to be a home court advantage for the local teams.
The AEG owned and operated arena continues to distinguish itself as the host of major, high-profile events of national and international distinction including the 2004, 2011 & 2018 NBA All-Star Games, 2002 & 2017 NHL All-Star Game, 2000 Democratic National Convention, 2009 World Figure Skating Championships and 18 of the last 20 GRAMMY Awards shows.
STAPLES Center’s nineteen years have also been marked with performances and special events that brought international stature to the downtown Los Angeles venue including concerts Taylor Swift, Beyoncé, Prince, U2, Paul McCartney, Garth Brooks, Usher, Jay-Z, Kanye West, Keith Urban, Roger Waters, Britney Spears, Katy Perry, Ed Sheeran, Kendrick Lamar, Michael Bublé, Carrie Underwood and Justin Timberlake, as well as world championship boxing, family shows and special events.
Hosting over 250 events a year, the arena’s reputation for world-class amenities, features and commitment to quality of service and the guest experience is second to none.
Job Summary:
The Manager, Administrative Services is responsible for executing all internal Premium Seating Sales & Services events for prospecting/retention support and managing the internal ticket inventory.
Additionally, this position will also oversee administrative & office management within STAPLES Center by maintaining the department’s workflow, provide a superior level of customer service to all of our clients, both internal & external, and ensure an efficient work environment at all times.
Essential Duties:
1.
Manage scheduling prospect/client meetings for Premium Seating department.
Collaborate with various departments within the company to perform duties.
2.
Answer client hotline, navigate heavy call volume, and provide excellent service.
3.
Analyze, manage, and distribute department’s ticket allotment for the Lakers, Clippers, Kings, and Sparks through TicketManager system.
4.
Prepare travel arrangements, expense reports, and manage calendar scheduling for Sr.
Vice President and Vice President.
5.
Navigate and manage CRM system and track guest lists through activities for prospecting events.
6.
Serve as project manager for office’s onboarding/training, system maintenance/development and provide leadership by planning, budgeting, overseeing, and documenting the specific project.
7.
Oversee and maintain Premium Sales budget and ensure proper allocation of budget lines.
8.
Troubleshoot client ticketing issues for special events alongside the Premium Ticket Operations department.
9.
Spearhead company initiatives and research development for leadership team.
10.
Provide leadership and initiative with league’s outreach tasks by maintaining communication.
Oversee and maintain signed inventory and merchandise.
11.
Oversee office and kitchen supplies and order necessary items, as needed.
12.
Oversee all department clerical needs to ensure maximum efficiency.
Required Qualifications:
Minimum education level of: High School Diploma (BA/BS Degree Preferred)
Minimum of 2 years of related work experience
Knowledge of sports and entertainment, event management and/or event operations
Proficient in Microsoft Word, Excel, PowerPoint, Outlook, CRM, and Invite Manager.
Ability to communicate effectively and professionally with clients, prospects, and co-workers within the department
Excellent relationship-building skills
Excellent communication and written skills in English
Ability to problem solve and troubleshoot quickly and efficiently
Excellent time-management skills
Highly organized with good coordinating and project management skills
Ability to think outside the box creatively for new team events
Work efficiently in a constantly changing environment
Ability to provide thorough analysis regarding ticket inventory
Ability to work non-traditional office hours such as evenings, weekends, and/or holidays, as needed.
Ability to occasionally push/pull/lift/carry up to 20 pounds unassisted
AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.
AEG may require an employee to perform duties outside his/her normal description.
AEG is committed to developing a diverse workforce reflective of the marketplace and the communities in which we do business.
We believe a diverse workforce is not merely an advantage; it is mandatory for any company to be successful in today’s business climate.
This Employer is subject to the Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC 189.00)