This job board retrieves part of its jobs from: Illinois Jobs | Arizona Jobs | Startup Jobs

Find jobs in Los Angeles

To post a job, login or create an account |  Post a Job

  Employ LA  

Bringing you the best, highest paying job offers in Los Angeles

previous arrow
next arrow
Slider

New

Rooms Controller

Kimpton Hotels & Restaurants

This is a Full-time position in Los Angeles, CA posted January 11, 2022.

Job Snapshot
SUMMARY:
The Rooms Controller is responsible for providing quality guest service within the guidelines specified by the hotel management.

Oversees all Rooms blocking ad will assist with Revenue Analysis.

Sets and maintains a high level of guest service.
Provides support for the line staff.

Properly deletes or adds any transactions that assist in the balancing of revenues.

Monitors and maintains property interfaces.

Trains, coaches, counsels, and disciplines all front office shift employees.

Provides prompt and courteous service to all guests, encouraging them to return again to generate repeat business.

Assists guests upon check-in and provides great service throughout their stay.

All functions are carried out to maintain an environment of teamwork.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Meet the desk agents to get any pertinent
Review Front Desk logbook for any other information or
Review all arrivals and departures noting any special requests, challenges, and to ensure that billing is correct.
Assess whether any guest relocation will be
Make sure all shifts are covered as scheduled, cover as
Follow established key control
Ensure credit policies are
Ensure the completion of the desk agents AM/PM
Handle guest situations as they arise in a calm and professional
Assist guests with services and
Knowledgeable of all fire and emergency
Be an expert in all employee duties to ensure you are “leading by example” in all that you
Perform all other duties as directed by immediate
Complete other departmental duties as
Maintain professional contact via telephone with all other hotel departments such as Reservations, Sales, Housekeeping, Bell Staff, Valet, Engineering etc.

It is crucial to ensure that hotel services are coordinated to provide the best in guest and employee
Be visible at all times to our guests and
Make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues, as well as reducing
Ensure inventory controls, working with Sales and Reservations to ensure maximum selling potential and house

Ensure accuracy of groups, rooming lists, billing, amenities, arrivals,
Maintain cleanliness and organization of back office, front desk, and front desk
Supervisory Responsibilities:
Coach, counsel, and discipline employees when necessary, using accurate documentation and
Accountable for the training and daily monitoring of all service levels provided by employees to guests and other employees.
Monitor and maintain Front Office
Accountable for meeting or coming in under payroll and expense
Ensure all employees are following cash and credit handling
Ensure that all team members are following grooming and uniform
SPECIFIC EXPERIENCE WE’RE SEEKING:
2 years of related experience in hospitality or similar
High School Diploma is
Flexible schedule, able to work evenings, weekends and
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: High School Diploma is preferred.

2 years of related experience in hospitality or similar industry.
Language Skills: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors.

Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
Physical Demands: While performing the duties of this job, the employee is constantly required to bend, crouch, kneel, reach, twist, stretch, push, pull, stand, see, and hear.

The employee is frequently required to squat, handle (hold, grasp, turn, or otherwise work with the hand or hands), finger (picking, pinching, fine manipulation), walk, and speak.

The employee is occasionally required to lift and/or move 10-25lbs and minimally move up to 50lbs.
Mental Demands: While performing the duties of this job, the employee is frequently required to produce detailed work, use verbal communication, have customer contact, and handle multiple concurrent tasks.

The employee is occasionally required to use reasoning skills and handle constant interruptions.

The employee is minimally required to use math and written communication.
Work Environment: While performing the duties of this job, the employee may be occasionally exposed to heat, odor, fumes, dirt, dampness, noise, vibrations, and use of tools/equipment.
Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.