Essential duties and responsibilities:
Fleet and Vehicle Management
- Interacts constantly with various vehicle repair and maintenance facilities
- Communicates complex logistical instructions to field personnel
- Utilizes the ARI fleet management program to ensure proper approvals and documentation of service
- Prepares detailed and comprehensive data tracking information
- Physically assists in the movement, replacement and substitution of vehicles in the field
- Constantly inspects and reviews quality of repair/maintenance work
- Interviews and identifies new and additional facilities to mitigate vehicle down time and expense control
- Collaborates with our corporate team to ensure company policies and procedures are followed and executed
Patrol Scheduling and Customer Service
- Supports the Patrol Services Manager in Real-Time scheduling needs
- Performs research and provides supporting documentation regarding any patrol inquiries or customer complaints
- Assists in ensuring that all high value and high rate clients are properly patrolled and supporting documentation is shared with them
- Performs random quality control reviews of patrol beats to ensure proper service delivery
Experience and Requirements:
- Strong experience in security operations in a similar role
- CA drivers license
- Must take any safety training courses and follow safety instructions
Job Competencies:
- Leadership skills
- Ability to function as a member in a team based environment
- Proficient verbal communication skills when interacting with clients, emergency services, community members and team members
- Proficient written communication, documentation and report writing skills
- Ability to maintain a professional demeanor/appearance while interacting with clients and the general public
- Strong problem solving, attention to detail, and organizational skills
- Ability to use software and applications on a phone to access and input information
- Ability to follow strict written and verbal communications and rules
- Dedication to high quality customer service delivery
- Basic math skills
- Must be able to meet deadlines
- Must conduct all work with a high level of integrity and trust, upholding the companys ethical and professional standards
- Ability to adapt to a dynamic work environment
Physical Requirements:
- Sit, walk, and stand for multiple hours
- Hear sounds at normal speaking levels, in person and on the phone
- Speak including expressing and exchanging information, in person and on the phone
- Perform duties such as reading and preparing written documents, viewing security monitors and information on a phone
- Strong hand/eye coordination
- Constant use of both hands and arms in reaching/handling/grasping items, using a phone, writing notes, texting/ typing on a phone, and other administrative tasks
- Constant mental alertness and attention to detail while working
- Occasionally lift, carry and/or move items weighing up to 20 pounds
Experience/Education
- High school diploma or General Education Degree (GED)