REPORTS TO: CUSTOMER EXCELLENCE LEADLOCATION: TACORI OFFICE- WFH HYBRID MODEL AT THIS TIMEFLSA STATUS: NON-EXEMPTSCHEDULED HOURS: AS NEEDED INCLUDING WEEKENDS MAJOR FUNCTION:They are responsible for engaging customers in conversation to understand their needs. They build strong relationships with retail partners and provide superior customer experiences.DUTIES AND RESPONSIBILITIES: Provide support for all territories quote and order processing. End to end execution of custom design orders with the complexity ranging from basic to medium level. Be knowledgeable on Marketing offerings and account/store specific plans. Create orders in Navision for POS material requests made. Gather and process quotes/orders for scheduled events. Be knowledgeable on all training activity available to accounts/stores. Responsible for funneling up areas of opportunity for training Be knowledgeable on special projects with accounts/stores. Ensure key deliverables of self are being met on consistent basis, partner with leadership to address performance gaps/issues. Performs other duties and assignments as directed by management. SPECIFIC KNOWLEDGE, SKILLS, AND ABILITIES 2-4 years’ experience in sales and customer service. Luxury, Jewelry, or Fashion industry experience a plus. Vast knowledge of product line to service customers’ requests. Experience in all aspects of developing and maintaining business relationships. Proficiency in all Office programs: Word, Excel, PowerPoint, etc. Proven track record of reaching and exceeding sales goals Ability to perform well in a highly dynamic, rapidly changing environment Ability to effectively prioritize and manage tasks Strong problem solving and quantitative analytical skills Excellent written and oral communication skills Ability to work independently as well as collaboratively within a team environment Strong math skills needed to generate custom quotes.